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Cisco agent desktop freezes and disconnecting the call

Cisco agent desktop freezes and disconnecting the call

I have a peculiar issue. In my office i have 11.0 version of Call Manager. The CAD gets freezes and disconnects the call. Then the agents they have to relogin to the queue for taking calls. Why this is occurring? Please suggest.

RE: Cisco agent desktop freezes and disconnecting the call

what version of UCCX?
Is it a high availability set up or single server?
Is it all agents?
Have you tried turning off windows firewall or any other antivirus and test?

RE: Cisco agent desktop freezes and disconnecting the call

Version:10.0 and its HA, its affecting all the agents of one particular location. Need to check by turning off the firewall and anitivirus etc.

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