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IP 2004 phone

IP 2004 phone

I've got an IP 2004 phone connected to a BCM50 3.0 and can't get the SHIFT button to work?? When I press it, it goes straight to F980.

Can't get the MSG/INBOX button to work either. Isn't the MSG/INBOX button to check voicemail? It acts like it's blank.

Grateful for any replies.

RE: IP 2004 phone

I currently have a I2004 phone connected to a BCM 450 at release 6.0.

On the phone, I have the two buttons at the bottom that refer to applications.

The third button from right has a tray with an arrow pointing to the right and this button when pressed asks for a mailbox number. The other button to the left with the arrow pointing downwards to the right is asking me for "Log:" which is a mailbox number and a password.

Other buttons at the bottom are as follows.

I have a button to the left of the "Log:" button that looks like an opened book that is to locate an extension via the directory.

The button second from right which has a globe and two arrows pointing left and right allows you to change or access functions for that phone. The button on the far right that has a computer screen doesn't do anything on the BCM system.

I have been looking over the phone and I don't seem to be able to locate a "Shift" key. I didn't think that the I2004 had one.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

RE: IP 2004 phone

The Shift key is also the Outbox key (F980 Send message)
It is on the bottom row with arrow pointing top/right.
This would also be on the right side of 1100 series sets.

I think it acts as a shift on the M1/Option/Succession to see more features or lines on the display but is only F980 on the BCM?


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RE: IP 2004 phone

A star from me Curly. That explains why I couldn't find it when it is connected onto a BCM system.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

RE: IP 2004 phone

Thanks FirebirdScrambler and curlycord.

This IP 2004 phone has six buttons across the bottom. The middle two are Msg/Inbox and Shift/Outbox.

I found more information that confirms curlycord's comment about the Shift function only working on Meridian 1, not BCM.

What about the Msg/Inbox button? Does it only work on Meridian 1 systems like the Shift button?

RE: IP 2004 phone

Thanks again curlycord.

I had loaded the OPEN MBOX feature on one of the upper soft keys which erased the feature off the Msg/Inbox button on the bottom row.

The Msg/Inbox button works as it should after I reloaded it with F981.

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