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BCM 450 with 3rd party IVR

BCM 450 with 3rd party IVR

(OP)
what is the best way to connect the bcm 450 with 3rd party IVR

JPH

RE: BCM 450 with 3rd party IVR

hi can you give us more details. What do you need to do?
How do you mean to connect IVR with BCM?
Can you be more spesific?

thanks
Nikos

RE: BCM 450 with 3rd party IVR

(OP)
bcm 450 rls 6.0 with 95 digital phones and PRI

need to connect to IVR via SIP

hope that helps

JPH

RE: BCM 450 with 3rd party IVR

(OP)
if this helps the ivr is freepbx

JPH

RE: BCM 450 with 3rd party IVR

So you have the IVR that is SIP server doing database connection? or just DTMF IVR? And then you want to pass calls to BCM?
Is this your need?
Nikos

RE: BCM 450 with 3rd party IVR

(OP)
The IVR does have a published number that security Guards call into this IVR, they dial in their Badge number followed by another number which is a number i guess given to customers accounts, and it activates security guard is calling in for on active duty. Just a string of digits they dial in and hang up. So in reality IVR does have a number. Let me attach what IT GUY said, i will cut and paste and highlight part he said that maybe of interest to your call forwarding part of solution per your email below

We have a LINUX server with FreePBX installed that handles our IVR calls. There is no Analog, the lines are VOIP and do not need analog input. Now we want the calls to a particular number go into this server and be handled there.



JPH

RE: BCM 450 with 3rd party IVR

So you need SIP trunks between your FreePBX in peer mode and BCM450. Do you have keycodes ( keycode is activation license)
for SIP trunks activated on your BCM? Also your BCM450 is release 1.0 release 5.0 or 6.0?

Regards

Nikos

RE: BCM 450 with 3rd party IVR

(OP)
6.0

JPH

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