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Fresh setup for Smile Console

Fresh setup for Smile Console

(OP)
Hi All,
I am newbie to this CS1000 and I would like to raise a question regarding Smile Console Application.
To be honest, I am not aware of this application at all. We have a requirement to install new smile console agent. Can anybody suggest me the steps I should take to accomplish this? What kind of TN I should create for this and How can I connect that to communicate with a PC Application. Please urgent support highly appreciated

Thnaks

RE: Fresh setup for Smile Console

(OP)
Thanks lot Fire... :)
Let me go through the doc and get back

RE: Fresh setup for Smile Console

(OP)
Dear Firebird,
Smile console application not showing call waiting whenever there is a second or third call is waiting. It keeps showing 0 calls waiting. What may be the reason?

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