INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Abandoned Call List maintain lost call until?

Abandoned Call List maintain lost call until?

(OP)
Helo!

In Abandoned Call list, in telephony view, the client wants lost calls remains until he can return them or caller can recontact. However, the calls disappear from the list eventually. Anyone knows if this is normal or if it is a weird thing? (Maybe is erased every time shift plan change. Anyone can confirm?)



Sorry about my English.

Thanks in advance, sorry for inconvenience.

RE: Abandoned Call List maintain lost call until?

I'm guessing it's the setting in Configuration -> System -> General.

"Keep call list entries for" is set to 24 hours as default.

"Trying is the first step to failure..." - Homer

RE: Abandoned Call List maintain lost call until?

(OP)
I think you have reason. The doc says that 24 hours is the maximum time to set, but it means keep the last call in list for 24 hours or every 24 hours is deleting the lists?

RE: Abandoned Call List maintain lost call until?

As I read it it should delete an entry after 24 hours, not all entries.
But I've never used it, I use callback instead so if they decide to hangup without choosing callback the customer doesn't call them back.

"Trying is the first step to failure..." - Homer

RE: Abandoned Call List maintain lost call until?

(OP)
thanks for your answer!

Do you have used the callback request or callback from abandon list under Examples/Task flow Examples?

And how is it works? If there is not any agent logged, the call is returned when an agent is logged the next day.

Thanks again!!

RE: Abandoned Call List maintain lost call until?

I've built my own callback scripts which keeps the callers position in queue and when it's answered by an agent the system calls the customer.

There are some simple examples on the installation ISO but you would have to evolve it for it to be nice.

"Trying is the first step to failure..." - Homer

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close