INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Different schedules in Unity for 1 call handler

Different schedules in Unity for 1 call handler

(OP)
I have 1 call handler but business hours vary by day. Is there any way to set this type of schedule in Unity Connection (version 10.5). I think the answer is no, but maybe I can use transfer rules or something like that to accommodate.

RE: Different schedules in Unity for 1 call handler

Yes in the fact that each day is set. For example, you already know, Monday is 8-5, Tuesday is 7-4 etc. But if its dynamic where they are determined the end of the day before or something, then no.

Transfer rules are used for the open hours/closed hours aspect.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2

RE: Different schedules in Unity for 1 call handler

(OP)
Gotcha - my problem was the user (me) not applying the schedule to the correct item. The person wanting the schedule change did not understand the difference between auto attendant and voicemail box which created some confusion. Thank you for responding!

RE: Different schedules in Unity for 1 call handler

Glad you got it sorted.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS
CIPTV1
CIPTV2

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close