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How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
Hi,

So i'm working for a company and we are using Avaya IP Phones. I'm using Avaya IP office and have one hunt group, this hunt group consists of around 5 people and they work till 6 pm while the whole company finishes 5 pm and goes home. when the hunt group finishes There call is forwarded to the reception phones DND voicemail.

But the question is, how do i forward there call to a voicemail while all of them are busy talking? So basically from 5 pm to 6 pm how can i get there calls forwarded to a voicemail?

Thanks

PROGRAM VERSION
AVAYA IP Office Manager v9.1.500.145

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

Create a duplicate group. Create a Time Profile for 5 to 6 pm. Add the time profile to the Incoming Call Route so that incoming calls ring this new group during that time profile. Turn ON voicemail for the new group. In VM Pro, create a Leave action for the group to go to the desired voicemail. If Embedded voicemail, create an overflow group with a user that is forwarded to a short code that is Voicemail Collect for the desired mailbox.

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
Hi @TouchToneTommy,

is it possible if you can walk me through the steps to do this on the AVAYA IP Office Manager v9, if you have the software ofcourse.

Thnaks

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

This is not a helpdesk, it is a forum.

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

To put it another way...


Get yourself a busenisspartner...

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
pretty mean pretty mean indeed thumbsdown

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

not mean, honest.

We all feed our families by doing this work full time and are here to help out colleagues that are stuck on a problem not take food off our tables

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
Still mean lol i was joking, i'll wait for my colleague to come in and help i tried doing it but no clue peace

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
I'm like help desk level 1 doing level 2/3 fixes haha 3eyes

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

Sounds like a good idea.
Joking via written word is a hard thing to do. Just joked with my wife via text messages and now I am in the dog house. banghead

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: How to forward hunt group calls when busy to voicemail AVAYA IP Office Manager v9.1.500.145

(OP)
haha yea my bad bomb

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