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Setting up AES cost/licensing

Setting up AES cost/licensing

(OP)
What is the cost associated with setting up AES? What licensing is required? We currently have IP Office R9 and I'm working on setting up the new Salesforce Open CTI. From what I've read I need to build out an AES server to make that happen.

RE: Setting up AES cost/licensing

AES is for Aura and not used with IP Office.

Don't know what interfaces Open CTI supports, there is a Salesforce plugin IPOCC, the plugin in One-X Portal was removed in R10.

"Trying is the first step to failure..." - Homer

RE: Setting up AES cost/licensing

(OP)
Thanks for the info janni78! Found the link to request the app. Do you know the cost associated with it?

RE: Setting up AES cost/licensing

Yeah, I've seen that they're positioning AES for the new sales force thing. I saw some diagram of it somewhere. I don't know if that's a current thing or something they're shooting for in a service pack or something.

I've only seen AES integrate to CM for 3rd party applications.

But the licensing model for AES is generally pay enterprise top dollar for a number of instances for a certain API that you're licensing. Or, you get "named application licenses" which Avaya prices according to whatever other offer they're providing you and it's bundled in that price.

To say, on the enterprise side, to use Avaya WFO (rebranded Verint call recorder), you can get named application licenses that are exclusively for Avaya WFO. You couldn't hookup a Verint Witness that's the same product with the same licenses. The licenses you have are exclusively for Avaya WFO. If you want Verint proper, you'd need to buy a number of sessions for each function it needs (DMCC and TSAPI to be specific).
*That's the shakedown. They can discount their versions of things that use DMCC and TSAPI or whatever on named apps vs whatever competing product has to use the most expensive and basically pay the "not using Avaya" tax if you get a competing version.

To say, AES is a relatively small footprint OVA and the licensing pricing would be tied to the offer of the application. So, probably give or take the same as what it cost before.

RE: Setting up AES cost/licensing

(OP)
Thanks Kyle, so no matter what direction I go there is a cost ahead of me. lol

RE: Setting up AES cost/licensing

Maybe. Who knows - if that's how it works and there's upgrade pricing if you have a recent release, it could be like 70% percent off list or something like that. It doesn't hurt to ask.

RE: Setting up AES cost/licensing

(OP)
If Avaya is pushing an AES setup for salesforce integration how are the apps that are out there providing a softphone solution?

RE: Setting up AES cost/licensing

They point at your AES and use protocols to register to it.

Call recorders, for example, connect to AES and register say 12 softphones to the PBX. With TSAPI, it can learn an agent is on a call worth recording and with DMCC device media and call control, it'll virtually press the key remotely observe the agent in question and a speech path is setup from the media gateway to the call recroding server.

You can build a phone into whatever you like.

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