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BCM 450 KEEPS LOCKING UP & NEEDING A REBOOT?

BCM 450 KEEPS LOCKING UP & NEEDING A REBOOT?

(OP)
I've been fighting with a BCM450 that has issue with IP sets all off-prem at one location, that one set gets kicked out and then they can't get it re-registered and eventually just register a different extension number? They tell me that other times when they try to register one number it kicks out another and again have to pick a different extension number? Now they're informing me that the main location locks up at times and will not process calls and they have to reboot to resolve the problem??

I've attached a copy of the alarms when this has occured and I'm wondering if anyone has some idea or solution on this?

Here it is:
54005 Mrs:: Shutting down due to MPS communication failure
50064 The Media Path Management sub-system unexpectedly became offiline-terminating
54005 Mrs:: Shutting down due to MPS communication failure
10014 Service Manager- Media Path Server (mps) has stopped unexpectedly. This will affect all IP Telephony. Service Manager is attempting to restart the service.
10229 Service Manager- Doorphone service has been stopped
10212 Servce Manger- Line Monitor Service has been stopped
10211 Service Manager- Computer Telephony Service (Cte) has been stopped
10206 Service Manager- Quality of service Monitor has been stopped
10314 Media Path Server (mps) has been succesfully restarted
10003 Service Manager- IP Terminal Service (UTPS) has stopped unexpectedly. This will affect all IP terminals on the system. Service Manager is attempting to restart the service.
10011 Service Manager- Computer Telephony (Cte) has stopped unexpectedly.
47009 FindMe/FollowMe. Registered Handoff Feature code F960
10212 Service Manager- Line Monitor Service has been stopped either
10211 Service Mangaer-
10303 Service Manager IP Terminal Service (UTPS) has been successfully restarted
10311

Thanks in advance! Let me know if someone has some ideas or direction.

RE: BCM 450 KEEPS LOCKING UP & NEEDING A REBOOT?

I've not seen those kind of event alarms before. Can you do a backup OK?. It might be wise to get it uploaded onto another BCM 450 to see if the issue is database related or corruption on the customers hard disk.

Having read through the query again, It might be wise to untick the "keep alive" DN option as this will prevent users from re registering with the same DN again.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com

RE: BCM 450 KEEPS LOCKING UP & NEEDING A REBOOT?

Are there other devises on the network that might be causing conflicts?

Marv ccna

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