Okay, we had to reset our phone system because we changed voice providers. Now on the main console (operator), when she puts 2 calls on hold, she can't receive another outside call. She use to have up to 4 calls on hold but now only 2 calls at one time can be put on hold. If she gets another call in and tries to answer it, one of the other calls on hold is dropped.
Red Flag Submitted
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