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Merlin Messaging Admin Access

Merlin Messaging Admin Access

(OP)
First, I apologize for this rather 'long winded' post.

I'm fairly new to the Merlin Legend/Magix/Messaging system here at our facility. I've been taking care of the 'basic' needs (i.e. replacement of dead phones & re-location of extensions) for the past year. In that time a few issues have surfaced for which I'm lacking knowledge to handle.

The equipment (Hybrid/PBX mode) installed is:

1 - 511A; Control Unit
2 - 391C1; Power Supplies
1 - 403H; Expansion module
1 - 617Y33; Processor,CKE5
1 - 10A4; Trans Card
2 - 617F29; 408 GLM-U
2 - 517B29; 408 GS/LS-MLX
5 - 517A21; 008 MLX
1 - 617E49; Merlin MSG; S/N: A02DR0437797 (4 port card in slot)
1 - 517G13(28); 012

I have WINSPM Rel. 9.0 on a laptop that can be used to access the Legend/Magix system (Magix 4.0 V 7.0) and have done so to get the system inventory as well as doing a system backup. But that doesn't provide Messaging access/management.

Problems I've encountered, and for which I need assistance/guidance, are:
1) We are in a relatively isolated part of the country (way northern Michigan, 49913 - the U.P. for those more familiar) with little 'local' support. The original vendor no longer exists and another, who is supposed to be an Avaya Partner company has not been regularly responsive (multiple contacts to them over the past year with limited or no replies to requests for assistance).

2) Some extensions, including my own (which was formerly a 'hallway' phone) have no access to voicemail. Either because no voicemail box exists or because the former owner didn't remember their password - and the mailbox is full.

3) I'm confused as to how to access the mailbox system so that I can inventory what extensions have mailboxes, 'reset' passwords where necessary, and establish voicemail boxes for extensions as needed. I've tried accessing from the System Console (receptionist's phone, an MLX20, Ext110) but unsuccessfully. Documentation I've got (Merlin Messaging System Release 4.0 System Manager's Quick Reference) from 'previous' management shows (information handwritten at the back of book):

Press 'ICOM RING'
Dial '770' (for general mailbox system access?)
Dial '0#' (for receptionist/system extension)
Enter 'Password#'

At this point the system tells me I've got the wrong password. I've tried many #s from management suggestions as well as the default and a couple of numbers scribbled on documentation.

I guess other mailbox issues could be resolved once I gain access (i.e. change message/greeting, backup, etc.)

I've been reading a lot on this site to update the gray matter at the top of my neck and am very appreciative of all the great assistance/help I've seen demonstrated here. My feet are still in the quagmire, but at least my head is above the floodglasses.

Yooper-Ken




RE: Merlin Messaging Admin Access

Are you using the default password? and you are getting negative results?

RE: Merlin Messaging Admin Access

(OP)
I've used what I understand to be the default password (1....6) as well as the reverse and 'several' others that have been suggested as possibilities.

Yooper-Ken

RE: Merlin Messaging Admin Access

On Merlin Messaging, there is NO default password. ALL mailboxes, including the System Administrator's start with a blank password, and you must set it on the first login to the mailbox. Yes, many installers use a common 6 digit sequential password when they set it up, but that's just lazy. It could be anything in the world, and without any documentation, you're going to need to contact a knowledgeable installer to use a backdoor procedure to erase the current password and allow you to log in and set a new one.

617E49 googles as a Release 4, and there is a programming gui available for it, connecting via the Ethernet port. It will run on Win-7 32 bit, but not 64 bit. And of course XP. If you have something to run that on, it might make it easier to maintain the system, but you will still need the system administrator's mailbox password to get in.

RE: Merlin Messaging Admin Access

(OP)
Thank you for the updated info TouchToneTommy. I guess I'm back to trying to cajole the local phone company into giving a hand at gaining access.

I have downloaded the Messaging software and am working on getting the laptop set up as a Virtual PC (XP mode) to see if I can install and run that software in that environment. At least I'd then have that available for management purposes once I'm 'in'.

Yooper-Ken

RE: Merlin Messaging Admin Access

If you don't get any joy locally, google me

RE: Merlin Messaging Admin Access

(OP)
Thanks. I've got you 'bookmarked'

Yooper-Ken

RE: Merlin Messaging Admin Access

(OP)
Just wanted to express my 'great' gratitude, both from myself and my employer, for the very helpful advice and assistance I've received - particularly from 'Touch Tone Tommy' - regarding our Merlin Legend/Magix system.

We've made great strides on the system:
  • Merlin Messaging password is reset.
  • Voicemail on numerous phones has been either initialized (no voicemail previously) or re-initialized (lost password).
  • Third carrier installed along with two additional 016 MLX modules.
  • Extensions re-numbered to follow existing structure.
  • Additional extensions have been installed for employees in need.
We should be in good shape until conditions allow us to replace with a more up to date system.

Thanks to all who assisted once again.

Yooper-Ken

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