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Cisco CDR

Cisco CDR

(OP)
I would like to setup an email report to list only the number of calls that come to a certain DN. This would be to record number of calls that come into our helpdesk. Currently it seems that the only thing I can setup email reports to are costs.

Anyone know of a way to do this?

RE: Cisco CDR


Using the callmanager I have no idea but using your plain CDR records with a PHP script would make this quite easy possible..
We do all kind of reporting using the CDR records.

For our helpdesk I setup a web interface (using PHP) quick and dirty hi..

Chrs..

RE: Cisco CDR

(OP)
Would this also work to pull 911 calls from the CDR?

RE: Cisco CDR

It should as its a number as any ?
We use 112 (Emergency NL) and thats visible.

If 911 is a special feature than if you have the raw CDR line as example I can see...

Chrs

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