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Partner Messaging R7 with 2 Auto-Attendants

Partner Messaging R7 with 2 Auto-Attendants

(OP)
I have a Partner ACS 509 with Partner Messaging R7. The format is two different businesses using one system. I have lines 01-03 assigned to AA 1, and have lines 04-06 assigned to AA 2. I have AA 1 set to follow the business schedule and AA 2 set to follow the switch mode. When the receptionist goes to lunch and activates the night service button, directing AA 2 to the night greeting, AA 1 goes to night mode as well. How do I get AA 1 to continue to function in day mode while the night service button is activated? Thanks.

RE: Partner Messaging R7 with 2 Auto-Attendants

You might have AA-1 set to "follow BOTH the switch mode AND the weekly business schedule", which doesn't work reliably, and if so change it to option 2, "follow the weekly business schedule" only.

Or if it is the number of rings before the AA answers that is incorrect, check your settings in #506 for each line in each mode.

RE: Partner Messaging R7 with 2 Auto-Attendants

(OP)
Thanks TTT, but I double checked yesterday to make sure I had it set correctly. AA1 is definitely set to follow the business schedule and AA2 is set to follow the switch mode. I have my hunt delay set for 4 rings during the day and 0 rings at night. Does the night service button direct all lines on ex 10 to night coverage regardless of the schedule controller options? Don't think I have set one of these up like this before. Thanks again!
.

RE: Partner Messaging R7 with 2 Auto-Attendants

The night service button affects ALL lines, so you will need to set lines 1 through 3 to the same number of rings for both Day and Night. The message will switch automatically based on the Time and Day, but the number of rings before the message picks up is controlled by the NS button on Ext. 10. They will just have to live with the phones rings 4 times at night before the night AA answers

RE: Partner Messaging R7 with 2 Auto-Attendants

(OP)
Thanks TTT, that's what I was thinking would be the case. I think I can adjust the ring delay, like you said, and it will be acceptable to the customer. Anyway, thanks again for your input!

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