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Avaya Partner ASA / DXD goes to Voicemail

Avaya Partner ASA / DXD goes to Voicemail

(OP)
Hello. I have an Avaya Partner R.7.0, 509 Processor phone system with an ASA / DXD card installed. I have 2 phone lines.

Recently it was discovered that most calls are routed to a voicemail system, but if one line is in use, the 2nd call is answered by ASA with a hold message. I have not been able to figure out why this is happening. I've programmed both line 1 and line 2 to have ASA answered on ring 4 with a hold message.

Any thoughts please?

thanks.

RE: Avaya Partner ASA / DXD goes to Voicemail

Voicemail through your service provider (ATT/Comcast/Etc) set to 4 rings would explain it. That would be why it doesn't happen to line 2 as the voicemail would be tied to line 1.

RE: Avaya Partner ASA / DXD goes to Voicemail

(OP)
Thank you so much for taking the time to answer.

Would setting my ASA to answer after 3 rings resolve this problem?

thanks

RE: Avaya Partner ASA / DXD goes to Voicemail

If your provider voicemail is set to 4 rings then yes it would. If they are set to 3 rings then it would still be a problem. I would give it a try though as most providers pickup after 4 rings. If you change it to 3 rings and it fixes the issue you should call your provider and either have them take voicemail off (if you don't want it) or have them extend it to 5-6 rings to prevent this from happening.

RE: Avaya Partner ASA / DXD goes to Voicemail

(OP)
Telecomboy, Thank you so much for this. After changing my ASA to pick up after 3 rings, I no longer get a voicemail response. I'll call up my phone carrier and have them take me off of voicemail. thank you again for taking the time to respond and providing the right answer.

RE: Avaya Partner ASA / DXD goes to Voicemail

No problem. Glad to help.

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