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Avaya Partner ACS R7: RCF disconnect problem.

Avaya Partner ACS R7: RCF disconnect problem.

(OP)
thread688-1520412: RCF locking up lines At times, CO line will not release after a successful RCF call. When "frozen" line is held, I have unplugged ALL stations and lines/trunks from Processor, and line is still won't release. Only happens at times. 16 successful RCF calls will complete, and then it will happen. All lines have been tested OK, in and out, for proper CO disconnect - all is good. Read where someone stated about a known R7 line release problem, and an Avaya Patch that was created to correct it. Is anyone familiar with this patch, if it works, and how it can be had? Large Thanks, Techroy, NJ.

RE: Avaya Partner ACS R7: RCF disconnect problem.

How were the lines tested?

RE: Avaya Partner ACS R7: RCF disconnect problem.

Don't know about the patch, but had this issue with an R7 for a while before they upgraded. The only way to release the lines was to teach them to dial Feature 00, Left Intercom twice, #728 (reset save all). They would come in in the morning and see two lines tied up occasionally. #728 would reset it and they would be good for a few more weeks.

RE: Avaya Partner ACS R7: RCF disconnect problem.

At this point, with the Partner platform retired, upgrading to an R8 processor would be quicker than trying to pin down a patch.

I love2 "FEATURE 00"
http://dexman.webs.com/

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