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Internal Number Showing as Unknown Number

Internal Number Showing as Unknown Number

(OP)
Good morning,

We have 3 Cisco 7970 phones that share a non DID internal number (10 digit). The number is 1006746334. The number appears on the 3 phones and rings when the zero out option selected from their call handler. This works but when calls ring to the phones, it says "unknown number" instead of "security door" as it needs to. The appearance is labeled "security door" on each phone and the the extension itself. This number is only internal and there is no phone associated with it. It just appears as the second line on the 3 other extensions. Could if just need a translation pattern? CUCM 10.5

Thanks,

Soop

RE: Internal Number Showing as Unknown Number

Do you have the description set up correctly on the DN itself?

RE: Internal Number Showing as Unknown Number

That sounds discouraging.
If you can find anything, it will be greatly appreciated.
I Googled until I can't think of a different term to search for.

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