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Partner ACS 8.0 volume issues

Partner ACS 8.0 volume issues

(OP)
I recently installed a Partner ACS R8.0. The client is reporting low volume on the transmit side. Their clients are reporting callers are having a hard time hearing my clients. It is showing up at various extensions and lines. In our county we have two cable/dial tone companies. Charter and Comcast. My client recently moved from a Comcast serving area to a Charter serving area. They could not port their previous numbers to the new location. Plus the client wanted to keep their old number from the Comcast switch. Comcast has the calls permanently RCF to a set of Charter issued numbers.Any ideas?

RE: Partner ACS 8.0 volume issues

Can the problem be duplicated by plugging in an SLT to the demarc and hammering out a slew of test calls?

I love2 "FEATURE 00"
http://dexman.webs.com/

RE: Partner ACS 8.0 volume issues

(OP)
Dexman, I will try that. It is ugly when you involve two cable/dial tone companies

RE: Partner ACS 8.0 volume issues

Hi retiredtelco,

I did have an R7 that seemed to get softer as the call went on so I guess not unheard of. The temp in the room with the R7 was on the hot side.

Did you install the R8 at the new location, not move it from the old? Trying to get a sense of if was in the picture at the original location and worked well there. If not, did they have an ACS at the previous site? I have run into this a few times and the only thing so far that I can find (and this is a real grab) is a relationship between the series 2 phones, the user, and the way some of them hold them letting the handset drop under their chin. Probably not lucky enough for that to be the problem, but as Dexman says, calls at the demarc are the way to go. Good luck.

RE: Partner ACS 8.0 volume issues

did you check the loop current ?

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