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Setting Up Merlin Messaging

Setting Up Merlin Messaging

(OP)
Approximately 2 years ago a new customer had purchased the following modules, from another vendor, to be installed into their existing Merlin LEGEND System: (Merlin MAGIX R2.0 V7 Processor / Merlin MESSAGING 3.0 with 4-port Card). The processor was installed to replace the Lengend processor and the config was backed up, converted and reapplied to the system. All system functions work as they did before. At the same time, the Messaging module was installed but not "integrated" into the system. The power/system status and 4 VM port LEDs are all solid green as they should be. Now this customer is asking me to "integrate" the VM onto the system. I have worked on several Merlin systems in the past (Magix and Legend) but would not consider myself an expert by any means. Step-by-step instructions would be nice, but I will gladly consider any advice I can get.

Also, for some reason, the customer (who has extensive PBX experience, although NOT with Merlin), is convinced that the extension numbering scheme needs to be changed from 2-digit to 4-digit. Any ideas why he might think this?

Thank you in advance for your input.

Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.

RE: Setting Up Merlin Messaging

Merlin Messaging Initial Programming
Create Calling Group, Assign Group Members, Enable Rotary Signalling
F1 - SysProgram
F5 - Start
F6 - Extensions
PgUp - More
F4 - Grp Calling
F9 - Members
770 - Enter extension number of group
F10 - Enter
Enter group members in Ascending Order (use Ext. No., Log. ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed in order
F5 - Back
F1 - Hunt Type
770 - Enter extension number of group
F10 - Enter
F2 - Linear
F10 - Enter
PgUp - More
F1 - Group Type
770 - Enter extension number of group
F10 - Enter
F3 - Integ VMI
F10 - Enter
F5 - Back
F5 - Back
PgUp - More
F7 - RotaryEnabl
Enter Rotary Extension (Voice Mail Ports, use Ext. No., Log ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed
F5 - Back
PgUp - More
F4 - Grp Calling
F3 - Group Coverage
770 - Enter extension number of group
F10 - Enter
30 - Enter Coverage Group Number
F10 - Enter
PgDn - Inspect - Confirm Coverage Group
F5 - Back
F5 - Back

Set for Delayed Call Handling
Assign Lines/Pools to Delayed Call Handling Group
F10 - Line/Pool
791 - Enter extension number of delayed call handling group
F10 - Enter
nn or nnn - Enter Pool or Line Number
F10 - Enter
F5 - Exit
F5 - Back
F4 - Grp Calling
F8 - Overflow
791 - Enter extension number of delayed call handling group
F10 - Enter
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter
F1 - Number Based Overflow
Alt-P - Erase Current Setting
99 - Enter the Highest Setting
F10 - Enter
F2 - Time Based Overflow
Alt-P - Erase Current Setting
nnn - Enter number of seconds before Automated Attendant should answer - 5 sec/ring cycle
F10 - Enter
F5 - Back
F5 - Back
F5 - Back

Create Automated Attendant Extension
Log in as system adminstrator
9 - Programming
2 - Mailboxes
791# - Enter the number of the delayed call handling group
3 - Assign Automated Attendant
1 - Automated Attendant Number
6 - No Phone

Set Night Service
F1 - SysProgram
F5 - Start
F10 - Night Service
F1 - GroupAssign
F2 - Calling Grp
nnn - Enter Extension Number of Night Service Operator
F10 - Enter
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter

RE: Setting Up Merlin Messaging

Quick side note.

If the customer had purchased an R4 processor, they would have the option of letting the system auto configure the Merlin Messaging.

From that point, things could be tweaked to meet their specific needs.

I love2 "FEATURE 00"
http://dexman.webs.com/

RE: Setting Up Merlin Messaging

(OP)
Thank you both. This will make my job a whole lot easier. BTW... any idea why the customer is convinced that MM requires 4-digit exts?

Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.

RE: Setting Up Merlin Messaging

Not sure why. Voicemail ports are usually entered into group 7929. Other than that, 3 digit extensions are perfectly fine for medium sized users.

I love2 "FEATURE 00"
http://dexman.webs.com/

RE: Setting Up Merlin Messaging

Actually, with release 2.0, the system should very well be able to program a whole lot of what TouchTone Tommy described, automatically.

The easy way to tell would be to go into System Program > start > system and then see if there's a prompt for program Merlin messaging.

If there is, then I would use that option.

In doing that, the system will use it's LAST Calling Group (7929) for that task. But who cares what the number is, you're going to just give everyone a button for it anyway.

When it does the Auto Program, the system:

Builds the calling group
Makes it Integrated Voice Mail type
Sets the hunting
Assigns all LABELED Extensions to Cover Group 30
Builds mailboxes for them as well
Sets all NON-LABELED Extensions to transfer only.

It's a MUCH BETTER way to go.

DIGITS -. I personally like to use "SET UP SPACE' to insure future flexibility. That option sets all Extensions to 4 digits. THEN, I program the Extensions that are going to be used immediately to 3 digits. This makes changes in the future much easier. 3 digits should be quite sufficient. But, having the default SET UP SPACE is very helpful.

http://merlinmanswebpage.yolasite.com

RE: Setting Up Merlin Messaging

(OP)
Thank you all for your advice. This has been very helpful. I think, at this time, I will be leaving the the exts at 2-digits. I don't see a reason that they NEED to be changed, and this system has been in use in this capacity for many years; just adding VM.

Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.

RE: Setting Up Merlin Messaging

The MAIN ADVANTAGE to 3 digits is that you can EASILY RUN OUT of 2 Digit extensions.

With 2 digits you have a capacity of 57 extensions. 10 thru 67. THAT INCLUDES 12 for voice mail. Thus, if you have a voice mail card, then you now have the ability to have only 45 Extensions. (57 -12)

I would consider doing this if you anticipate any growth beyond 45 Extensions. Also, with 2 digits, the NUMBERS ASSIGNED to the ports are "SET IN STONE" and moving them in the future can be a chore. "Set up space" is the best way to go.

http://merlinmanswebpage.yolasite.com

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