Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.


Change topic name on the agent display

Change topic name on the agent display

Any one know how to change the topic name displayed when the call is presented to the agent?
I have IVR choices in a topic and need to display the chosen service on the agent phone display.
Thank you.

RE: Change topic name on the agent display

You can't display anything on the phone.

Send you IVR choices to different topics, that way it will show Called Topic and Last Topic.
Otherwise you can have a variable containing the choice that is presented to the agent.

"Trying is the first step to failure..." - Homer

RE: Change topic name on the agent display

Do you to know how to create it and integrate it is in the callflow?

Thank you again!

RE: Change topic name on the agent display

Do you want to create New Topic and Integrate on IVR?

RE: Change topic name on the agent display

You can create a taskflow like this :

Telehpone call (topic 1 ) -> IVR Script -> if IVR_script_return = 1 if Y go to - > topic2
if N -> IVR_script_return = 2 if Y go to - > topic3 and so on ..

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close