Change topic name on the agent display Change topic name on the agent display Madil (TechnicalUser) (OP) 25 May 16 08:21 Any one know how to change the topic name displayed when the call is presented to the agent? I have IVR choices in a topic and need to display the chosen service on the agent phone display. Thank you. RE: Change topic name on the agent display janni78 (IS/IT--Management) 25 May 16 08:36 You can't display anything on the phone. Send you IVR choices to different topics, that way it will show Called Topic and Last Topic. Otherwise you can have a variable containing the choice that is presented to the agent. "Trying is the first step to failure..." - Homer RE: Change topic name on the agent display Madil (TechnicalUser) (OP) 25 May 16 11:16 Do you to know how to create it and integrate it is in the callflow? Thank you again! RE: Change topic name on the agent display Tarvez (TechnicalUser) 16 Nov 16 12:03 Do you want to create New Topic and Integrate on IVR? RE: Change topic name on the agent display vladcbv (IS/IT--Management) 17 Nov 16 07:44 You can create a taskflow like this : Telehpone call (topic 1 ) -> IVR Script -> if IVR_script_return = 1 if Y go to - > topic2 if N -> IVR_script_return = 2 if Y go to - > topic3 and so on ..