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Lucent Difinity phone system

Lucent Difinity phone system

(OP)
I am in a hotel with this phone system and I am unable to call certain rooms, transfer calls to the rooms, and unable to engage a wake up call to the rooms. These particular rooms have an automated message that says no one is checked into the room but in fact there is!! According to the lucent phone the room is occupied. Any suggestions on how to fix this?

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