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Hunt Call Treatment Settings

Hunt Call Treatment Settings

(OP)

Trying to get calls to go to voice mailbox after hitting no answer hunt group. The hunt group was already built so the Hunt Call Treatment Settings are grayed out and cant be changed at this point.
, do I have to rebuild form scratch it to get to those settings active again, I notice they are not grayed out upon initial building of HG.

1. call comes into translation pattern 4580 changed to 5595 ( unity call handler)
2. goes to Unity, get greeting dial 2 for HUNT group
3. rings HUNT group / LIST- (broadcast) then goes back to unity call router 5595 ( vicious cycle)

Trying to get it to dummy DN mailbox after ring cycle. All attempts to change seem to either go to Unity base greeting of "enter your station number" or just goes back to initial greeting of call handler.

thanks!

"You only get what you give"

RE: Hunt Call Treatment Settings

What version of CM? I have never seen the options greyed out.

Either way, I would have your Call Handler DN ring a different Hunt Pilot DN. Then use that DN as the mailbox DN.

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