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Avaya 5.2.1 - Audix - User lost Voicemail access

Avaya 5.2.1 - Audix - User lost Voicemail access

(OP)
Hi Team,

I hope someone can give us a hint regarding this issue. Users are not able to access voicemails after a reboot of the server S8400. These are the following traces, and the error we are getting is: denial event 1575: SETUP msg send failed D1=0x830003 D2=0x29c. We are using the version 5.2.1.



LIST TRACE

time data

19:38:35 Calling party trunk-group 3 member 16 cid 0x29c
19:38:35 Calling Number & Name 17037XXXXX NO-CPName
19:38:35 dial 0221
19:38:35 ring station 0221 cid 0x29c
19:38:35 G711A ss:off ps:20
rgn:4 [10.157.96.73]:2586
rgn:4 [10.157.96.21]:2052
VOIP data from: [10.157.96.21]:2052
19:38:46 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:13 WC:3 Avg:0
19:38:46 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
19:38:50 no answer station 0221 cid 0x29c
19:38:50 coverage-path 1 point 1 cid 0x29c
19:38:50 call-forwarding 80069
19:38:50 term trunk-group 99 cid 0x29c
19:38:50 call-forwarding 80069



LIST TRACE

time data
19:38:50 route-pattern 99 preference 1 cid 0x29c
19:38:50 seize trunk-group 99 member 7 cid 0x29c
19:38:50 Calling Number & Name NO-CPNumber NO-CPName
19:38:50 denial event 1575: SETUP msg send failed D1=0x830003 D2=0x29c
19:38:50 Setup digits 0069
19:38:50 Calling Number & Name 17037XXXXXX NO-CPName
19:38:50 idle trunk-group 3 cid 0x29c

Thanks a lot.

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