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Find Caller ID for Unity voice-mail message

Find Caller ID for Unity voice-mail message

(OP)
I have a Unity 10 voice-mail system. I received a ticket from one of our employees - A customer had asked to call him back but didn't leave a name or number. Unified Messaging did not pick up the Caller ID. I was asked to see if I can find it. Since this call came in on a Sunday (and we're not open), I thought it might be fairly easy to find.

A few questions:
a) Is there a tool to find calls like this in Unity?
b) When a call goes straight to Unity, does Call Manager record it in RTMT, too? I can see a number of calls that could be candidates in RTMT, but they are going through a Tie Trunk that is attached to our Call Center application. I don't see a direct call to this employee's extension via voice-mail. Thus, I question if the phone numbers I see in RTMT are the right ones.

RE: Find Caller ID for Unity voice-mail message

It would show in the CM logs in RTMT.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

RE: Find Caller ID for Unity voice-mail message

(OP)
Thanks - that what I was hoping for. Does that hold true even if the caller didn't direct dial the employee, the employee didn't pick up or if the employee had his phone on forward?

RE: Find Caller ID for Unity voice-mail message

I would search the logs for the employee's extension and then try to follow backwards. There will be something there since it hit voicemail.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

RE: Find Caller ID for Unity voice-mail message

Along this line if someone has left a message in a mailbox via express messaging eg *22 followed by an extension therefore not going to the phone will it appear in RTMT?

Thank you.

RE: Find Caller ID for Unity voice-mail message

You will still see the original caller.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

RE: Find Caller ID for Unity voice-mail message

Sounds good, thank you!

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