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Magic license exceeded error without reaching license max

Magic license exceeded error without reaching license max

(OP)
Hello All,

I am not a Magic developer but we do have 10-12 individual Magic 9.4 software packages running on one server. Each instance of Magic has a different folder name and individual 5 and 10 user license.dat file. We are currently experiencing an issue where users are getting a exceeded license count error when the max has not been reached. The system was running fine for years until now. Thru our trials it appears if the user is in one building he will experience the error but if they move to another building the error does not occur. This test was within minutes of receiving the error. We are able to see in the Pervasive monitor that the license count is not maxed. In fact, it has come down to where only one user can get in the Magic software version at time in this particular building. It started with one particular instance of Magic but now it has moved to 4 within the same building.

All the Magics are on 1 server and I am in a different building. When a user calls I am able to get into the Magic version when the user is not.

Any suggestions would be appreciated.

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