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Message light won't go out after listening to message

Message light won't go out after listening to message

(OP)
We have an issue with only one phone where when the user listens to her message and the message light will not go out.Have added a key to the phone so user can manually turn off the light but looking for a fix so she doesn't have to manually turn light off. This is a Nortel Option 11 using an Avaya Modular Messaging voice mail system. Have tried putting phone on different TN , also deleted and rebuilt the mailbox and rebooted the Modular Messaging server. This is a 3904 phone that only has her phone number on it. Any Ideas ?

RE: Message light won't go out after listening to message

So it turns it on fine I assume ?

How is the user listening to the message ? Does the OHV show that it is or is not trying to turn it off ?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

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