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XEROX WORKCENTRE 5790 ERROR

XEROX WORKCENTRE 5790 ERROR

(OP)

Iam having issue to print postscript file on Xerox WorkCentre 5790 when print command is sent to printer, prints a page with below mentioned Error discription::

ERROR: typcheck
OFFENDING COMMAND: parse_cff
STACK: (Binary), 56061,--filestream--,

please help!!!!!!!!!!


RE: XEROX WORKCENTRE 5790 ERROR

I don't know the answer, just a comment:

The reference to parse_cff implies that the problem is perhaps related to corrupt or unexpected data within the download of a Compact Font Format font within the print job.

RE: XEROX WORKCENTRE 5790 ERROR

(OP)
I am facing the issue only on Xerox WorkCentre 5790 file is printing on Ricoh and OCE

thanks for Reply

RE: XEROX WORKCENTRE 5790 ERROR

>> ... issue only on Xerox WorkCentre 5790 file is printing on Ricoh and OCE ...

Unless your original source document is itself native PostScript (probably unlikely), then the PostScript sent to the different printers will almost certainly be different because of differences between the printer drivers associated with the different printer models.

What you could perhaps do is to print your document to the problematic printer, but select the 'print to file' (or equivalent) option in the Print dialogue, in order to capture the print job to a nominated .prn file.

Then 'send' the content of this file direct to the printer ports of the different printers to see how they each handle it.
[If the printers are network-connected, and your Operating System is Windows, use the 'lpr' command within a command-prompt session to do this].

The outcome of this might at least determine whether it is the printer or the driver that is at fault, although it isn't guaranteed to work - different printers might support different PostScript 'levels', or they might even use proprietary (non-standard) add-ons not supported by different models.

RE: XEROX WORKCENTRE 5790 ERROR

(OP)
thanks again

yes i have performed all as u mentioned but still need solution to run this file on Xerox printers if there is any ....


glasses

RE: XEROX WORKCENTRE 5790 ERROR

>> ... i have performed all as u mentioned but still need solution to run this file on Xerox printers ...

So are you saying that:
  • A print job, intended for the Xerox printer, has been captured in a .prn file.
  • If the content of this file is 'sent' to the port of a different (PostScript-capable) printer, it prints OK.
  • If the content of this file is 'sent' to the port of the Xerox printer, it fails with the PostScript "offending command 'parse_cff'" error.
If so, the only explanations that I can see are one of the following:
  • The font download within the PostScript body is indeed invalid, and the Xerox printer reports it as such; this would imply that other printers are not so rigorous in their validation.
  • The font download within the PostScript body is valid, but the firmware in the PostScript interpreter in the Xerox printer does not recognise this; perhaps the firmware has a fault (so see if there is a later version of firmware available), or perhaps the downloaded font format is an old format (no longer supported), or a new format (not yet supported by your current firmware).
Have you tried 'viewing' the content of the .prn file with the GhostScript viewer?

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