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client updates in a dmz

client updates in a dmz

(OP)
I have 4 clients in a DMZ. they have special runs in the commserve to communicate.

however, i am running in to an issue with updates. the issue is not that the client is not being updated. the log shows that the updates were either successful, or in this most recent update, they were already up to date.



the issue i am having is, the client can not return the status back to the commserver and DB that the client has been updated.

in the job controller, the status for the client is "Upload in Progress"



the log says the following:

4308 1020 02/03/15 10:24:52 56036 Successfully set 'send update information to CS' registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateFlags\bSendUpdateStatusToCS] to 3
4308 1020 02/03/15 10:25:14 56036 Failed to update database with the update status
4308 1020 02/03/15 10:25:14 56036 Retrying sending update status every 30 seconds for a maximum of 4 tries
4308 1020 02/03/15 10:25:44 56036 Successfully set 'send update information to CS' registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateFlags\bSendUpdateStatusToCS] to 3
4308 1020 02/03/15 10:26:05 56036 Failed to update database with the update status
4308 1020 02/03/15 10:26:35 56036 Successfully set 'send update information to CS' registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateFlags\bSendUpdateStatusToCS] to 3
4308 1020 02/03/15 10:26:56 56036 Failed to update database with the update status
4308 1020 02/03/15 10:27:26 56036 Successfully set 'send update information to CS' registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateFlags\bSendUpdateStatusToCS] to 3
4308 1020 02/03/15 10:27:47 56036 Failed to update database with the update status
4308 1020 02/03/15 10:28:17 56036 Successfully set 'send update information to CS' registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateFlags\bSendUpdateStatusToCS] to 3
4308 1020 02/03/15 10:28:38 56036 Failed to update database with the update status
4308 1020 02/03/15 10:28:38 56036 Retries failed; update information not sent to Commserve
4308 1020 02/03/15 10:28:38 56036 Setting Job status in Database, JobStatus=2
4308 1020 02/03/15 10:35:24 56036 Could not set JMStatus = 2 in CS DB, services could be down, continuing
4308 1020 02/03/15 10:35:24 56036 Retrying sending job status every 30 seconds for a maximum of 4 tries
4308 1020 02/03/15 10:42:39 56036 Could not set JMStatus = 2 in CS DB, services could be down, continuing





Does anyone have any recommendations on how to get the updated status back to the commserver.



i am guessing an inbound FW rule on the commserve. i just needs some help.



Thanks

Ian

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