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website stops responding

website stops responding

(OP)
Hi, I've installed a new ThemeForest premium theme (ProMotion by MNKY) and am having an issue that the theme developer and my website host are blaming on each other. I hope I can explain the problem clearly enough.

My website is jimsgotweb.com. When I view it in FireFox 34.0, after viewing 6 pages it stops responding. The message FF gives is: The connection was reset. The connection to the server was reset while the page was loading.

After that happens, I'm no longer able to view the website without restarting my computer. Restarting FF or clearing the cache doesn't help. Once I restart my computer, it's fine again, until I view 6 pages again.
If I use Google Chrome, it doesn't happen, but once it times out on FF, then Chrome can't view the site.
I'm able to ping the site, even after the error and I'm also able to use DreamWeaver for ftp access.
Once I'm locked out, I'm also unable to get to my host's website, nohasslehosting.net.

Does any of this point to a problem that can be solved?
Thanks for your time,
Jim

RE: website stops responding

Fine here Opera 26, FF34 on Linux Mint 15.


Quote:

After that happens, I'm no longer able to view the website without restarting my computer.

I would suggest that points to a DNS caching problem on your computer.

Open a command prompt and run "ipconfig /flushdns" a few times, then reboot.

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

RE: website stops responding

(OP)
Okay, I've flushed the DNS several times and reboot the computer. After using FF to view jimsgsotweb.com and viewing 6 random pages, it stops responding. It's always 6 pages, does that mean anything? I also can't view my host's site nohasslehosting.net.
Could someone try viewing pages on my site with their browser to see if they can duplicate the problem? http://jimsgotweb.com
Thanks,
Jim

RE: website stops responding

run a trace route before and after and post the results

Have you tried a different browser?


Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

RE: website stops responding

(OP)
Here are the trace results.
Before:
Tracing route to jimsgotweb.com [50.28.10.55]
over a maximum of 30 hops:
1 61 ms 69 ms 79 ms 172.26.96.169
2 86 ms 149 ms 99 ms 172.26.96.9
3 65 ms 69 ms 59 ms 107.79.227.164
4 278 ms 109 ms 89 ms 12.83.186.161
5 261 ms 99 ms 79 ms 12.83.186.145
6 97 ms 109 ms 99 ms ggr4.cgcil.ip.att.net [12.122.133.33]
7 * * * Request timed out.
8 86 ms 99 ms 79 ms LIQUIDWEB.edge4.Chicago2.Level3.net [4.35.103.6]

9 292 ms 229 ms 209 ms lw-dc3-core1-vlan52.rtr.liquidweb.com [209.59.15
7.206]
10 88 ms 89 ms 79 ms lw-dc3-dist9-po5.rtr.liquidweb.com [69.167.128.1
61]
11 87 ms 89 ms 79 ms server.nohasslehost.net [50.28.10.55]

Trace complete.

And after:
Tracing route to jimsgotweb.com [50.28.10.55]
over a maximum of 30 hops:
1 282 ms 99 ms 99 ms 172.26.96.169
2 87 ms 99 ms 69 ms 172.26.96.9
3 268 ms 99 ms 99 ms 107.79.227.164
4 285 ms 99 ms 79 ms 12.83.186.161
5 338 ms 109 ms 89 ms 12.83.186.145
6 276 ms 99 ms 79 ms ggr4.cgcil.ip.att.net [12.122.133.33]
7 * * * Request timed out.
8 88 ms 99 ms 79 ms LIQUIDWEB.edge4.Chicago2.Level3.net [4.35.103.6]

9 87 ms 89 ms 79 ms lw-dc3-core1-vlan52.rtr.liquidweb.com [209.59.15
7.206]
10 81 ms 79 ms 89 ms lw-dc3-dist10-po5.rtr.liquidweb.com [69.167.128.
165]
11 77 ms 79 ms 79 ms server.nohasslehost.net [50.28.10.55]

Trace complete.

RE: website stops responding

(OP)
I just checked with Google Chrome and IE 11 and if I use them before getting locked out by FF, then I don't have a problem. Once Fox quits working, neither of those browsers will go to the site either.

RE: website stops responding

That 'sounds' as if FireFox is creating some issue with the server that results in your IP being temporarily blocked, is your server running cPanel with cPHulk enabled?

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

RE: website stops responding

(OP)
I know that it's running Cpanel but I'm not sure about cPHulk. I'll ask my host if they are using that as a security feature.

RE: website stops responding

(OP)
My host said they are using Cpanel and cPHulk. They checked and said, "It says you have 311 connections. I've seen this a few times before, again with themes. We cleared the connections, try again and let me know what happens. If it's the theme, it'll happen again soon."
So what does that mean, 311 connections? What would cause that?
Jim

RE: website stops responding

It means that (possibly) your WordPress theme is making the browser perform many simultaneous and/or concurrent requests that are not being cached by Firefox. cPHulk sees a large number of requests in a given time period as an 'attack' so shuts out the IP for a pre-set period, the configured time just happens to coincide with your reboot cycle.

Install the Live HTTP Headers and see how many and what connections are being made per session. You should also look at your server access logs for your IP and what requests are being made, but check the raw data rather than using a log analyser.

The other thing to do is:

Reduce the period that your devices collect email from the server, particularly if these are probably going through your Internet router as this also adds to the connection count on the server.


Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

RE: website stops responding

(OP)
Thanks Chris,
I just wanted to let you know something that I figured out. Instead of restarting my computer, I just reset my internet connection to have a new ISP address issued, then I could view my site again.
I'll install the FF Add on and get back to you with the results.
Thanks for your help,
Jim

RE: website stops responding

(OP)
I'm still working on my site and it seems to be working for me, but I've had some people say that the site wasn't available to them. Could a few of you spend a moment to check for me and let me know if there is a problem?
If you could tell me what country you're in and what browser you are using, that would be great.
Thanks!
http://jimsgotweb.com

RE: website stops responding

Fine here, Linux Mint 16, Opera 26, UK.

Chris.

Indifference will be the downfall of mankind, but who cares?
Time flies like an arrow, however, fruit flies like a banana.
Webmaster Forum

RE: website stops responding


Works fine for me. Windows 7, FF 34.0.5, British Columbia, Canada.

Hope this helps.

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