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Calls via MM Main Greeting are Ringing the Extension

Calls via MM Main Greeting are Ringing the Extension

(OP)
In our office area we have purposely assigned some of our workers phone with non-DID extensions, but they still need voice mail however. The idea is these workers are suppose to take calls from folks inside the office but not from the outside. Someone in our field staff figured out that if they just call the our main voice mail number they can dial the folks' extension and the call goes to that extension. After this enterprising individula figured it out, he emailed the technique to all of the other field staff members. So now we have an issue with these 60 office working being flooded with calls they aren't supposed to get directly. What I need is a way to force calls placed to our MM number in this way to go directly to the voice mailbox associated with the extension instead of ringing the extension first. Is there a way to do this? I've experimented with the various options in the MM "Class-of-Service" without success. Needless to say, I need a solution that will allow use of this "feature" for some extensions but not for others.

Thanks. Any help would be appreciated.

RE: Calls via MM Main Greeting are Ringing the Extension

In the VMSC turn off auto attendant and they will go right to the VM box.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Calls via MM Main Greeting are Ringing the Extension

(OP)
Ken;

Thanks for the response, but I'm not getting it. I assume "VMSC" is "Voice Mail System Configuration," but I'm not finding anything related to "Auto Attendant" there (or anywhere in the MM interface). Can you be a little more specific please? Thanks.

RE: Calls via MM Main Greeting are Ringing the Extension

Voice Mail System Configuration and under general tab you will see automated attendant. Uncheck it.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Calls via MM Main Greeting are Ringing the Extension

this is on the Linux box or it may even be a intuity audix.

If this is a MM then you need to be on the windows box for the VMSC

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Calls via MM Main Greeting are Ringing the Extension

(OP)
Got It!! Thanks. This will make our user very happy...

...richard

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