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Dead silence when handset is lifted to answer telephone 9.0.3 BASIC Mode

Dead silence when handset is lifted to answer telephone 9.0.3 BASIC Mode

(OP)
Three of my customers experience this random silence daily. Two use COMCAST DT one uses VERIZON POTS. Seems to happen on transferred calls mainly. Seems like bug in basic mode or digital pots issue. Happening in 8.1 also. Any thoughts or others experiencing this problem?

RE: Dead silence when handset is lifted to answer telephone 9.0.3 BASIC Mode

this only happens on inbound calls?
do all pots have DT?

RE: Dead silence when handset is lifted to answer telephone 9.0.3 BASIC Mode

(OP)
Happens on inbound calls and tranferred inbound calls. Dt is present on all ports.

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