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Email Failure When Mail Server is Down

Email Failure When Mail Server is Down

(OP)
I am using Business Objects and we are set up using SMTP to email many of our reports out. But when our Mail Server is down then the emails fail. Is there some way that I can put a delay on the reports so that they wait on the Mail Server to come back up?

All advise is deeply appreciated.

RE: Email Failure When Mail Server is Down

Unfortunately, there is no way I know of to do this. The BusinessObjects system has no way to track whether or not the Mail Server is running.

-Dell

DecisionFirst Technologies - Seven-time SAP BusinessObjects Solution Partner of the Year
www.decisionfirst.com

RE: Email Failure When Mail Server is Down

(OP)
Thank you for your response. I didn't think there was but I just wanted to see if someone had found a way.

Barbara

RE: Email Failure When Mail Server is Down

I just thought of something that you could potentially do, though. It's a "manual" solution and requires that you know which reports will be emailed, so it may not be feasible.

When you know the email server is down, pause the email reports - you can do this in the Instance Manager in the CMC. You would then un-pause them when the email server comes back up.

Another thought that I had is that you could write a separate program what would run on the report server. It would periodically check to see whether the email server is up. If it's down, it would then go through and pause all of the reports with an email destination. When the email server comes back up, it would un-pause them. This would not be difficult to do using the SDK - either .NET or Java.

-Dell

DecisionFirst Technologies - Seven-time SAP BusinessObjects Solution Partner of the Year
www.decisionfirst.com

RE: Email Failure When Mail Server is Down

(OP)
At times that we know the mail server is going down or is down then we just stop the jobserver for all reports. This works really well. Not sure I know enough to create the separate program. as you described, but I will talk to my Tech Administrator about it. Thanks.

Barbara

RE: Email Failure When Mail Server is Down

according to http://help.sap.com/businessobject/product_guides/...
pg 842

there is a field for number of retries and interval within scheduling> recurrence, and I remember these fields, however can't see them in my system. do you see these fields? what version boxi?

RE: Email Failure When Mail Server is Down

(OP)
I have found this and did research on it, but it only pertains to the report running under the jobserver. If the jobserver is stopped then it will retry in intervals. It does not apply to reports being emailed out. But thanks anyway.

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