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Voicemail Pro greetings not recording!

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Jimbo2015

Jimbo2015

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Nov 9, 2013
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While trying to record a greeting for VM Pro it suddenly stopped working. After around 8 attempts the customer was still not happy with their call recording and on the 9th attempt vm pro would not record the greeting.

Exactly as before nominated extension would ring and then tell the user to leave a message after the tone. However at the end of the recording there was no recording it just said 0 seconds.

One thing I did notice is that at the bottom of the screen on the recording menu it said 'cannot locate file'. We were not overwriting a previous file and creating a new file each time. The other call recordings were all in the same file that we were trying to save into so it is not as if we were trying to save the new recordings to a new place.

Any ideas? Could a firewall of suddenly started blocking recordings?

Thanks in advance,
 
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No. Fire walls don't block recordings.
Is this on a UC module?
I *assume* you restarted the voicemail services, just because that is the first step in troubleshooting stuff, right?

-Austin
ACE: Implement IP Office
qrcode.png
 
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I have the same issue on a UC Module. It recorded the initial .wav files and when we tried to add holiday greetings it won't save them. You can listen to the greeting after creating it, but as soon as you save and exit it is gone. It also doesn't appear in the directory although the originals are still there. Everything else on the module works so it can't be the services. I have opened an IPOSS ticket; I have a replacement module to use as well.
 
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This is not using the UC module. The VM Pro is running on a PC next to the phone system. The greetings do not record at all. It just says 0.00 after the greeting has been left. Unfortunately we didnt have a mic to try that option, we could only use the handsets as the recording device.
 
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Read only rights on the wav folder?

BAZINGA!

I'm not insane, my mother had me tested!

 
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Clear temporary folder, when you do a save & make live it just shoots back what was in the temp folder, seen it before. If you record through a short code to a record action, it doesnt happen.

ACSS-SME

 
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