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8.0 to 9.0 Upgrade and now phones won't work.

8.0 to 9.0 Upgrade and now phones won't work.

I've just upgraded an IPO 500V2 from 8.0 to 9.0. Now my 9508s say Please Wait, my 1416s say Upgrade File: access error, and in Manager I am getting an error that says "Voicemail files are not present for locales: United States"
I did install a valid upgrade license that Manager recognizes now that the upgrade has been completed.

One thing I did notice during the upgrade is that after the first part of the upgrade was finished and it would normally go to the step where it starts copying close to 1000 files, that part never happened. I have tried running the upgrade again but Manager won't let me it shows that the box has already been upgraded to 9.0.

RE: 8.0 to 9.0 Upgrade and now phones won't work.

Pull the SD card and put it in a card reader.
Copy the config.cfg from the primary folder.
Copy anything else that you want a backup of.
Then recreate the card with Manager.
It should now upload all the files needed for 9.0
Then copy back the config.cfg and the other file that you made a backup of (no phone or system files!!!)
Put it back in the IPO and reboot.
Then try again.


I'm not insane, my mother had me tested!

RE: 8.0 to 9.0 Upgrade and now phones won't work.

Stars to you tlpeter, your suggestion worked great!!

Anyway I can give thumbs down to Avaya?

RE: 8.0 to 9.0 Upgrade and now phones won't work.

Theres a tech bulletin regarding the 9.0 upgrade/installation and having to recreate the sd card.

RE: 8.0 to 9.0 Upgrade and now phones won't work.

RodneyMcSnow, can you share that doc as i did not see it.
I have upgraded 6 systems to 9.0 now and two brand new systems and neither gave me this problem.

What did happen in the past is that Manager crashed while it should upload the files or that i hit the Enter button and it canceled because of that.


I'm not insane, my mother had me tested!

RE: 8.0 to 9.0 Upgrade and now phones won't work.

Encountered the same bug yesterday; upgraded to 9.0 (from 8.1(57)) and at about 140 of 2776 files, it closed. So I had to push them through SD card management. Now SIP GWs don't work, and I have a 9508 that encountered the same problem. A reboot fixed it yesterday, it's back to please wait this morning.

I noticed too that 46XXsettings was missing among other things; guess I'll have to head down there and recreate the card.

RE: 8.0 to 9.0 Upgrade and now phones won't work.

THer was an internal e-mail that circulated recently from Avaya which stated that if you upgrade an existing system to 9.0 OR start-up new IP Office system you must install the sd-card into your computer and re-create it with 9.x firmware first.
Then once 9.x is loaded onto the SD-Card you install the SD-Card in the IP Office and start the system up with 9.x firmware.

If you are upgrading an existing IP Office from an earlier release to 9.x you must back-up the system and then copy all necessary files and .cfg from the SD-Card to your laptop, once you have saved all necessary filed then you re-create the SD-Card with 9.x firmware and start the system up with 9.x firmware and allow the IP Office to install from the SD-Card.

Once the system is on-line, you can then restore any files to the SD-Card and you should be set to go.

If I can find the e-mail / tech bulletin I will forward to you!

By the way, a new release of firmware was just released by Avaya the other day. Check it out, I haven't had a chance yet.

RE: 8.0 to 9.0 Upgrade and now phones won't work.

I upgraded our 2 systems via the regular upgrade process and no issues there, it uploaded the files and all good.
The only issue we had was with the SIP trunks, we had a firewall profile on LAN2 and I could not change it to make it work so I had to turn the firewall off.

Joe W.

“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: 8.0 to 9.0 Upgrade and now phones won't work.

So something DID change. I have a pair of VoIP GW that won't come up since the upgrade. Firewall off.


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