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Turn twinning on/off remotely? 1

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94astro

94astro

Programmer
Jul 21, 2013
405
US
Got a potential customer that would want a queuing hunt group set up that can be answered by reps out of the office. I think that can be easily solved with twinning. Some reps would have office phones, some would not. The users that wouldn't have phones I would create a virtual user with a twinning destination.

What I don't know, is how can the reps out in the field turn twinning on or off remotely? These aren't the types that will have a soft phone, maybe one-x mobile apps?

Thanks...
 
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One-X Mobile on 9.0 can do that.
There is an option to select twining or not.


BAZINGA!

I'm not insane, my mother had me tested!

 
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You can make this work even for a stone age mobile.

Example for Twinning on/off:

ICR:
Whatever no.1> 77719
Whatever no.2> 77720

SC:
77719/FNE Service/19/0
77720/FNE Service/20/0

Calling Whatever 1 or 2 from any kind of mobile phone will turn on and off Twinning.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem
 
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Thanks, I had a feeling the almighty short code could be used...
 
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You're welcome!

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem
 
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Still need to do the FNE, and I got the impressiom that this customer is better off with as little fuz as possible.

Nothing wrong with the app, but it can be a challange to support in some cases.
(Little or no interest in the technical solution, low tech mobiles, high staff turnover,etc.)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem
 
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It's not that they're low-tech, they're just going to be outside (unable to use pc for softphone). They all have IPhones or Androids. I think the ideal thing though would be for them to be able to call in and enter a short code to turn on or off twinning.
 
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The FNE feature is working great for my phone here on my desk, nice feature! But I can't seem to get a virtual extension to be able to do this. I've created a virtual extension, enabled mobile twinning on it with a cell number and assigned it a DID for testing. When I call the DID it goes straight to that extension's mailbox.

Is twinning for a virtual extension even possible?
 
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It is a nice feature indeed!

Yes, it is possible, but it won't work if configuration is wrong:)

It pretty sure it will work if you correct the following settings on your virtual extn's:

- Set a login code for each Virtual User (User>Telephony>Supervisor Settings)
- Uncheck "Force login" (same place)
- Check "Twinning when logged out" (User>Mobility)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem
 
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No problem!

Thanks for the star!

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem
 
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KHolladay's website (archived here: ) has a remote menu module in one of the downloads, might have been an older SBC download called menuremote that let you both activate/deactivate MT, and change the number. It was broken when I tried it, but there was a change that could be made to get it running...

thread is here:

 
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