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PostScript Errors When Producing A PDF

PostScript Errors When Producing A PDF

(OP)
We are using FormScape Business Edition 3.4.3 Build 9136.

We are using a product called FormScape to produce PostScript documents, like invoices and customer statements, which are printed to Adobe Distiller to produce PDF's. On occasion, we have received errors in our FormScape log from a variety of applications we have created. These errors come up periodically without any reason from what we can see.

Below are the errors from one of these logs:
Description=Distil error - Invalid PostScript or non PostScript input file?;Node=\Start of job\Definition\Print Graphic \Action\GoldOrderAck\Print\Printer\Yes\Reference Printer;Error=Yes;Branch=C:\Documents and Settings\All Users\Application Data\FormScapeSoftware\data\fsserver\server.fsr\formscpe\processes\go ldorderacknowledgement.fsp;Time=20130710174538;

Description=Distiller log file: C:\Documents and Settings\All Users\Application Data\FormScapeSoftware\data\processes\FSRVR\3816\temp\18408.log;Node= \Start of job\Definition\Print Graphic \Action\GoldOrderAck\Print\Printer\Yes\Reference Printer;Branch=C:\Documents and Settings\All Users\Application Data\FormScapeSoftware\data\fsserver\server.fsr\formscpe\processes\go ldorderacknowledgement.fsp;Time=20130710174538;

Description=No PDF created!;Node=\Start of job\Definition\Print Graphic \Action\GoldOrderAck\Print\Printer\Yes\Reference Printer;Error=Yes;Branch=C:\Documents and Settings\All Users\Application Data\FormScapeSoftware\data\fsserver\server.fsr\formscpe\processes\go ldorderacknowledgement.fsp;Time=20130710174538;

Description=File does not exist.;Node=\Start of job\Definition\Print Graphic \Action\GoldOrderAck\Delete File;Error=Yes;Branch=C:\Documents and Settings\All Users\Application Data\FormScapeSoftware\data\fsserver\server.fsr\formscpe\processes\go ldorderacknowledgement.fsp;Time=20130710174543;


I looked inside of the 18408.log file and it contains the following:
%%[ ProductName: Distiller ]%%
%%[ Warning: Helvetica not found, using Font Substitution. Font cannot be embedded. ]%%
%%[ Warning: Helvetica-Bold not found, using Font Substitution. Font cannot be embedded. ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[Page: 6]%%
%%[Page: 7]%%
%%[Page: 8]%%
%%[Page: 9]%%
%%[Page: 10]%%
%%[Page: 11]%%
%%[Page: 12]%%
%%[ Error: invalidfileaccess; OffendingCommand: showpage ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%


In contacting our FormScape rep, they suggested increasing the memory on our virtual server from 2gb to 4gb. The issue occurred again.

Any assistance would be appreciated.

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