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Fiber NAM - Calls answered by AA asks for mailbox number and passwordHelpful Member! 

DBrewsky (Vendor) (OP)
12 Aug 13 17:33
Any call on any line that is set to answer using the AA (whether night mode is enabled or not) immediately asks for the mailbx number and password. Attempted using a different table with an unrecorded greeting and no CCR, but same result. Insured the AA Menu prompt was disabled. A reboot of the complete system made no changes.

Most of you know me on here, so please ask if I have forgotten something, but I am pretty sure all is good..

Note: It's one of our technicians here at our office and not me that was on site. I did help him over the phone.



curlycord (Programmer)
13 Aug 13 0:38
Quick thought , NAM DN has lines appear and ring at it?
i.e you can enter the DN of NAM instead of ** to check messages.


Toronto Canada

exsmogger (Vendor)
13 Aug 13 10:48
What release software on the NAM and the MICS? Could be a compatibility issue.

Brian Cox
Georgia Telephone

DBrewsky (Vendor) (OP)
13 Aug 13 13:31
I verified all settings personally. There is nothing out of the ordinary. Verified all extensions used on the NAM do not have any lines assigned. Verified there are no hunt groups with those extensions as well.

Thinking a reinstall may be in its future.


norstarboy125 (Vendor)
13 Aug 13 16:55
It's a shot in the dark but try this.
Log into voicemail f983
Enter pswd 102xxxx
Press 4
Make sure it says Voicemail Y.

Charm City Communications

DBrewsky (Vendor) (OP)
13 Aug 13 17:36
I looked at sub-option 4 and VM is set to Y. I viewed all sub-menus, and they are all correct..

Thank you, however, for the suggestion..


DBrewsky (Vendor) (OP)
13 Aug 13 17:37
I even answered a call manually, then transferred in to the CCR Tree 1 directly (Feature 986, 1#) and I got the correct greeting.. It's really hosed up..


curlycord (Programmer)
13 Aug 13 17:44
You still need to answer exsmogger.
Also what is the background? just installed? installed and stopped working?


Toronto Canada

DBrewsky (Vendor) (OP)
14 Aug 13 2:29
Norstar: 30BHG06
NAM: 4.1.05 A60200H


Helpful Member!  exsmogger (Vendor)
14 Aug 13 5:20
Login to F983, then press 8. Verify that Redirect DN is set to N. Otherwise I'd also say a REINSTALL is in order.

Brian Cox
Georgia Telephone

DBrewsky (Vendor) (OP)
14 Aug 13 13:34
Redirect DN was set to Yes. Changed and now all is good!! Thank you Exsmogger!! A star for you!!


exsmogger (Vendor)
14 Aug 13 14:54
Thanks. Glad to hear it was something simple.

Brian Cox
Georgia Telephone

allworxguy (Vendor)
15 Aug 13 8:34
Ah forgot about Redirect. Norstar: 30BHG06 (Version 5.0) requires Redirect = N. Fortunately you were using a NAM 4.1 and redirect is editable, otherwise you would have load a patch to turn redirect off.

Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

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