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ServeRaid-6i

ServeRaid-6i

(OP)
I have a 2k3 server which stopped working. On bootup, the message is: ServeRaid-6i slot 2, Status: no scsi controller found-3E21
There are 2 red lights to the far left side of the controller card. I bought a new card and it is doing the same thing.
Any ideas what might be causing the failure? Thanks.

RE: ServeRaid-6i

Are you sure that the original controller card was in slot 2?? Do you get the prompt to enter serveraid configuration utility by pressing Fsomething key? May be the motherboard. Have you tried booting using the Serveraid support CD utility?

Check for your server in that list and Operating System, but that should be it. Burn image to CD and boot from CD.

RE: ServeRaid-6i

Most of the servers that this shipped with namely the 345, and 226 x-series, are 10 years old. I would check the cmos battery, and if it has one, the raid adapter battery. The no scsi controller found message pertains to the LSI controller built into the motherboard, as the 6i just activates the raid capabilities of the LSI controller. It is not a stand alone raid card.

RE: ServeRaid-6i

Oh, and to get into the raid controller, you would see a prompt, ctrl-C, usually for LSI. ctrl-A for adaptec.

RE: ServeRaid-6i

http://ps-2.kev009.com/eprmhtml/epr3b/9224.htm
It's actually CNTRL-I to enter into the mini configuration utility. IF you don't see that prompt or you keep pressing it and you can't get into the utility, the card is NOT talking to motherboard or vice versa. It's all coming back now - that it's not a stand-alone raid controller.

Can't hurt to check the batteries, but also maybe boot to a BartPE / WinPE CD to see if the motherboard will boot up to something. That proves the motherboard is working in general, but slot 2 may not be working.

If these "simple" things don't work, it might be time to try to flash any firmware/BIOS for the server, then put the controller back in and try to flash the firmware on it.


RE: ServeRaid-6i

LOL, I had ctrl-I in there, but couldn't remember, so I erased it, too lazy to look it up, haha.

RE: ServeRaid-6i

Yes, I busted my hump to find the right document. Foolish waste of my time really.

RE: ServeRaid-6i

(OP)
I can get into all the cconfigurations/setup menues when the machine boots. I ran diagnostics on the motherboard and it passed all tests. I can enter the mini confuguration utility by pressing Ctl+I and looking at contoller status. In bold letters it says Controller Confuguration is invalid. I then go to advanced functions and restore the controller settings to factory default but that does not help. All I get is Status: 0E00h. It is a new controller board. The old one does the same thing.
Ctl+C gives me the LSI setup but I don't know what I am looking for in there.
The Serveraid 6i has 2 red lights to the far left side when booting the machine which tells me something is wrong, and then after it goes thru the boot cycle it stops at a blank screen with the cursor blinking at the top left.

RE: ServeRaid-6i

When you put the new controller in, did you go to the mini-config, and do an import config from disks? it's under advanced settings. It sounds like it may have just lost the raid config. As to the 0E00h that is normal status, if it was different then we would have to worry. For the status of the drives, does it say RDY or ONL? if RDY, then there is no array, and the drives are sitting ready to be used. If ONL, the array is online, but that doesn't seem likely. But you do need to import the configuration, it won't do that on this model automatically, that came along later.

RE: ServeRaid-6i

(OP)
@rclarke250, in the mini configuration utility, logical drive status, it says No logical drives found.

RE: ServeRaid-6i

so, did you try an import the config from the drives, like I said?

RE: ServeRaid-6i

(OP)
I cannot because it says No logical drives found

RE: ServeRaid-6i

Boot from the Serveraid Manager CD and do as instructed. See if you can choose "read configuration from drives" and it might just make everything happy. Forget the mini-config util at this point. I'm not so sure you can do that operation from withing the mini-config.

RE: ServeRaid-6i

Yes, you can, and I said how to do it.....CTRL-I to enter mini-config, go to ADVANCE FUNCTIONS, choose COPY CONFIGURATION FROM DRIVES TO THE CONTROLLER. It won't pull the configuration automatically to the new controller. Also, check the battery if you have one, as a bad battery has been known to cause all kinds of problems with the controller. Now if you see nothing in drive status, for the PHY drives, you either have a bad cable, backplane, or system board. Also what fw were you using, and what fw is on the replacement card?

RE: ServeRaid-6i

I never remember doing it from CNTRL-I, but I do recall doing it from the bootable CD, so try it both ways and keep your mind open to some type of hardware death.

RE: ServeRaid-6i

(OP)
Ctl-I does not do anything for me as stated before. I followed your suggestion and still no physical drives. Currently do not have a bootable cd but will look around to find one. Will report when I do. Thanks.

RE: ServeRaid-6i

Here is the link to burn a CD.
http://www-947.ibm.com/support/entry/portal/docdis...

Help me to understand why this is not a very pressing issue. Is that server in use at a company (assuming not) or maybe you are just playing around with it to learn things??

Something is dead, I will boldly predict. Did you check the BIOS for any crazy option that might deactivate the built-in Adaptec controller that works with the serveraid controller.

RE: ServeRaid-6i

(OP)
this was the main server which died. I had a replacement server (identical) to which I transferred the hard drives and got it to work. Now I am trying to find out what happenend to the original server and why it won't start (it does have the origianl set of hard drives that came with it). As of my last post the video controller must have gone bad because I do not get any signal to the monitor. If I cannot find an old pci card I will look for a replacement server to act as a backup in case the current one fails. Understand they are both very old and the company budget is very limited.
I do appreciate you keeping up with me. Thanks. I will post any new developments.

RE: ServeRaid-6i

I don't understand, reading back through your posts, you said : I can get into all the configurations/setup menus when the machine boots. I ran diagnostics on the motherboard and it passed all tests. I can enter the mini configuration utility by pressing Ctl+I and looking at controller status. In bold letters it says Controller Configuration is invalid. I then go to advanced functions and restore the controller settings to factory default but that does not help. All I get is Status: 0E00h. It is a new controller board. The old one does the same thing.
Ctl+C gives me the LSI setup but I don't know what I am looking for in there.
The Serveraid 6i has 2 red lights to the far left side when booting the machine which tells me something is wrong, and then after it goes thru the boot cycle it stops at a blank screen with the cursor blinking at the top left.

Now you say: Ctl-I does not do anything for me as stated before. I followed your suggestion and still no physical drives. Currently do not have a bootable cd but will look around to find one. Will report when I do. Thanks.

So , again, I'm confused. You can get into ctrl-I, or you can't.....Also, how do you know if there are no PHYSICAL drives, if you can't get into ctrl-I, I see where before you say no LOGICAL drives found, but that is to be expected, because before, you said ,it said the configuration was INVALID, so of course you would not have a LOGICAL drive, as it is the RAID ARRAY, which according to you, you never imported from the drive configuration, so it wouldn't show up.

Oh, and pull the raid card, and see if you get post back at least, before you try anything else. I have to ask, how much experience do you have with servers, and raid?

RE: ServeRaid-6i

Agreed, this is more confusing than the Tawana Brawley case.

Quote:

Understand they are both very old and the company budget is very limited.
When I hear this, I can almost see the noose tightening around the company's throat.

RE: ServeRaid-6i

(OP)
there really is nothing to be confused about. Initially, as stated before, I was able to get into all the menues.What I meant by Ctl-I does not do anything for me is the Hard drives show as non-existent (no logical drives found) and copy configuration from drives does not do anything since it does not see the drives.
I did find the serveraid cd but the on-board video controller must have gone bad as I cannot get anything on the monitor, no signal.
Until I find a video card to place in slot 1, I am not able to continue. I will try to find one this weekend.

RE: ServeRaid-6i

So, this is what I would do. Remove the 6i controller as rclarke250 said and SEE if the video returns to normal. If so, next step would be to update any firmware on the server and the BIOS for the server including anything for the built-in Adaptec controller. Tell us what model server you have please.

If not, fine - get another video card and try it without the controller being installed. If no video, stop, give up.

If video, insert controller and boot from the DOWNLOADED CD I gave you the link to. Don't even bother with the moldy old one. Why? Because the new one will have the latest firmware, which I would flash onto the 6i controller with NO drives attached.

Next, I would attach the hard drives and see what you can see. If you can see the drives, I would download the drive firmware updater CD and update to the latest firmware for your drives. Depending on your server model & drive model, this may be it: Link

It's very critical to follow our steps as it's based on years of troubleshooting stuff that just doesn't make sense at first blush. I'm not being a know-it-all but either something is broken and/or something is not up to date.

RE: ServeRaid-6i

You do understand the difference between logical and physical right? Logical is the array? it wouldn't show up until the configuration from the drives, if there is one, because at this time I am not sure what drives are in the bays, and if they have an image on them or not, is imported to the controller memory. Now if at any time you did initialize configuration, you just erased the configuration and did a format, time to get out the install media, after creating the array and start over, unless you have a backup to restore from.

I have never seen you say you followed the instructions to go into advanced from the mini-config, and choose import configuration from drives option when you had a display and could get into the mini-config menu.

RE: ServeRaid-6i

Right - give us a one to one ratio of suggestions given/actions taken. It's very hard to follow what you have done and what was attached, etc.

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