INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Modular messaging activating out calling email

Modular messaging activating out calling email

(OP)
I have the Avaya Modular Messaging 5.2 , I just set the Voicemail to the right class of service to activate email response.
This is not working, researched if needed to stop and start the software option for Modular messaging service.
I'm curious has anyone experienced this issue before. I do have other users email currently working.

Thanks

Mercy Engineer

RE: Modular messaging activating out calling email

What do you mean by email response? Do you mean the Call Me feature?

I'm assuming you are using MM 5.2 for Exchange?

RE: Modular messaging activating out calling email

(OP)
Yes I am using MM 5.2 for Exchange, When a voicemail is sent an I don't get email.
This what we normally get for a user example A normal priority voice message was left from Larry2649 Cohen2649 2649 at 8:34:03 AM on 5/15/2013.

RE: Modular messaging activating out calling email

If you are not getting voicemails to your Exchange mailbox, that is one issue. The Call Me feature should be kept separately.

So if your issue is that you are not receiving voicemails into your Exchange mailbox... Are you able to leave a voicemail for your number? If so, then either the message is routed somewhere else (some other mailbox, or perhaps some other folder in your mailbox), or it is not able to be delivered to Exchange.

Check the spool folder to see if there are files listed there. I would also check the application event log of the MAS (assuming you have just 1 MAS) to see if there are errors there complaining it couldn't deliver to Exchange (assuming the MAS is online with Exchange).

RE: Modular messaging activating out calling email

(OP)
I will check I do have a few users that are receiving there voicemail in email per example.
A normal priority voice message was left from Larry2649 Cohen2649 2649 at 8:34:03 AM on 5/15/2013.
Microsoft exchange 2010, I was told server on remote site in Michigan pure SMTP.
I was going to use the Log options on Avaya Modular messaging maybe to trace.

Your thoughts.

Thank you.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close