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Modular Messaging with Exchange Outage

Modular Messaging with Exchange Outage

(OP)
We have MM R5.2 with Exchange as our backend. We had a situation last week in that our Exchange went down. Several executives wanted to communicate this outage to all of our users by sending a broadcast message, similar to the way that we did with Intuity Audix.

It is my understanding that with Exchange as the backend, our broadcast messages rely soley on our email distribution lists. In that Exchange was down, we do not have access to any distribution lists. At least, that is my understanding. In this scenario, voice mail was working, in that calls would cover to voice mail and receive a message. The user could also retrieve the message but only using the telephone.

Is there any method (feature, work around, or 3rd party) to allow a mass broadcast of a voice mail message to all users, if Exchange is down?

Please let me know. Thank you.

RE: Modular Messaging with Exchange Outage

Not really. That is the whole idea (Good or Bad) behind using Exchange as the message store.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Modular Messaging with Exchange Outage

(OP)
KenMeans -
Thank you. I was hoping that there was a work around or even a 3rd party option to send a voice mail broadcast to all users, while using Exchange as the backend.

MrsTech

RE: Modular Messaging with Exchange Outage

MrsTech

You could use the Mutare has some options that may work.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Modular Messaging with Exchange Outage

(OP)
Thank you. I am not familiar with them at all. Where could I find their possible options? Please let me know.

RE: Modular Messaging with Exchange Outage

I can send you the info or just go to Mutare.com

We are partners with them for all of the products they make.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Modular Messaging with Exchange Outage

(OP)
That would be great if you can send it to me. Thank you!

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