We just installed our first partner IP office and We did not do our homework customer wanted to keep old Partner ACS ext # and of course we got messed up with analog ext on the combo cards. Questions that we are trying to solve. We have the AA pickup all calls and one of the options is to hit o for the operator what they want to do is extend the rings until the operator VM picks up. THey would like a light to blink on a couple of other phones to show that the operator station was getting a call that way they can get the call before it goes to the operator's VM. I am thinking putting a coverage key on the operator's phone but don't know if that will do the job. Not sure if I should be using calling group ?? System is is key system mode.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.