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Backups Failing but cannot understand why

Backups Failing but cannot understand why

(OP)
Hi

We are using Arc Serve r11.1 (Build 3200) and our backup keeps coming up with Failed. The Log
is listed below (sorry it is long). Apart from the obvious open files, I cannot work out what is going wrong with the backups.
Does anyone have any ideas on what the cause may be and a solution please. Thanks

BrightStor ARCserve Backup -- Backup


W3401
Unable to find file. (FILE=C:\VIRTPART.DAT, EC=The system cannot find the file specified.)
W3401
Unable to find file. (FILE=C:\pagefile.sys, EC=The system cannot find the file specified.)
W3301
Unable to find directory. (DIR=C:\Program Files\LiveUpdate Administration, EC=The system cannot find the file specified.)
N3921
Skip directory. (DIR=C:\Program Files\LiveUpdate Administration)
W3301
Unable to find directory. (DIR=C:\Program Files\Microsoft Office, EC=The system cannot find the file specified.)
N3921
Skip directory. (DIR=C:\Program Files\Microsoft Office)
W3301
Unable to find directory. (DIR=C:\Program Files\Symantec AntiVirus, EC=The system cannot find the file specified.)
N3921
Skip directory. (DIR=C:\Program Files\Symantec AntiVirus)


Job No....................... 2
Job ID....................... 5207
Description.................. Backup [MANMAIL01] to [GROUP0]
Workstation.................. MANMAIL01
Source....................... C:
Target....................... 12-04-02 23:30, ID 0425, Sequence #1
Session...................... 1
Start Time................... 13-02-19 23:33
Session Method............... Full (Clear Archive Bit)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\parent.lock, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Server\TEMP\avguard1.tmp, EC=SHARING VIOLATION)
E3719
Unable to write to media. (MEDIA=12-04-02 23:30 [S/N: ], EC=UNRECOVERABLE DATA ERROR)
Total Directories............ 3 834
Total File(s)................ 17 941
Total Skip(s)................ 7
Total Size (Disk)............ 1 742,78 MB
Total Size (Media)........... 1 809,00 MB
Elapsed Time................. 0s
Average Throughput........... 108 540,00 MB/min
Total Error(s)/Warning(s).... 1/7
Session Status............... Failed


Totals For................... MANMAIL01
Total Session(s)............. 1
Total Directories............ 3 834
Total File(s)................ 17 941
Total Skip(s)................ 7
Total Size (Disk)............ 1 742,78 MB
Total Size (Media)........... 1 809,00 MB
Elapsed Time................. 0s
Average Throughput........... 108 540,00 MB/min
Total Error(s)/Warning(s).... 1/7


Verify Backup(s)


Job No....................... 2
Job ID....................... 5207
Workstation.................. MANMAIL01
Source....................... 12-04-02 23:30, ID 0425, Sequence #1
Session...................... 1
Target....................... C:
Start Time................... 13-02-20 00:10
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\addons.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\addons.sqlite-journal, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\cert8.db, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\chromeappsstore.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\content-prefs.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\cookies.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\cookies.sqlite-shm, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\cookies.sqlite-wal, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\downloads.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\extensions.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\formhistory.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\key3.db, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\permissions.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\places.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\places.sqlite-shm, EC=SHARING VIOLATION)
W3964
The file size has changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\places.sqlite-wal, MEDIA=131 200, DISK=295 160)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\signons.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\webappsstore.sqlite, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\_CACHE_CLEAN_, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\Cache\_CACHE_001_, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\Cache\_CACHE_002_, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\Cache\_CACHE_003_, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\Cache\_CACHE_MAP_, EC=SHARING VIOLATION)
W3965
The file date and time have changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-malware-shavar.cache, MEDIA=13-02-19 23:16, DISK=13-02-19 23:47)
W3964
The file size has changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-malware-shavar.pset, MEDIA=817 132, DISK=817 098)
W3964
The file size has changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-malware-shavar.sbstore, MEDIA=1 522 997, DISK=1 523 003)
W3965
The file date and time have changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-phish-shavar.cache, MEDIA=13-02-19 23:16, DISK=13-02-19 23:47)
W3964
The file size has changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-phish-shavar.pset, MEDIA=651 622, DISK=651 844)
W3964
The file size has changed. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Local Settings\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\safebrowsing\goog-phish-shavar.sbstore, MEDIA=612 557, DISK=612 766)
W3964
The file size has changed. (FILE=C:\Documents and Settings\All Users\Application Data\Avira\Avira Security Management Center Agent\logs\agent.log, MEDIA=168 308, DISK=179 914)
W3404
Unable to open file. (FILE=C:\Documents and Settings\LocalService\Cookies\index.dat, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat, EC=SHARING VIOLATION)
W3964
The file size has changed. (FILE=C:\Documents and Settings\NetworkService\Local Settings\Temp\OWSTIMER.log, MEDIA=12 444 431, DISK=12 541 775)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\article.hsh, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\group.lst, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\groupvar.lst, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\history.hsh, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\xover.hsh, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\root\control\group.vpp, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Inetpub\nntpfile\root\_slavegroup\group.vpp, EC=SHARING VIOLATION)
W3965
The file date and time have changed. (FILE=C:\Program Files\CA\BrightStor ARCserve Backup\00000001.qsd\00000001.JOB, MEDIA=13-02-19 00:01, DISK=13-02-20 00:00)
W3963
The file contents have changed. (FILE=C:\Program Files\CA\BrightStor ARCserve Backup\00000001.qsd\QSYS.QJF)
W3404
Unable to open file. (FILE=C:\Program Files\CA\BrightStor Backup Agent for Open Files\LOGS\20110425.000, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Program Files\CA\iGateway\BABiSponsor11Win\logs\BABiSponsor11Win.log, EC=SHARING VIOLATION)
W3963
The file contents have changed. (FILE=C:\Program Files\CA\SharedComponents\CA_LIC\lic98.dat)
W3961
The file cannot be found. (FILE=C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS\MANMAIL01-20130217-2349.log)
W3961
The file cannot be found. (FILE=C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS\MANMAIL01-20130218-0019.log)
W3964
The file size has changed. (FILE=C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\LOGS\MANMAIL01-20130219-2324.log, MEDIA=375 472, DISK=568 712)
E3713
Unable to read from media. (MEDIA=1, EC=NO DATA DETECTED)
Total Directories............ 3 808
Total File(s)................ 17 640
Total Skip(s)................ 34
Total Mismatch(es)........... 15
Total Size (Disk)............ 1 626,65 MB
Total Size (Media)........... 1 767,66 MB
Elapsed Time................. 27m 1s
Average Throughput........... 65,43 MB/min
Total Error(s)/Warning(s).... 1/49


Totals For................... Job
Total Session(s)............. 1
Total Directories............ 3 834
Total File(s)................ 17 941
Total Skip(s)................ 7
Total Size (Disk)............ 1 742,78 MB
Total Size (Media)........... 1 809,00 MB
Elapsed Time................. 0s
Average Throughput........... 108 540,00 MB/min
Total Error(s)/Warning(s).... 1/7


Backup Operation Failed.

RE: Backups Failing but cannot understand why

Did you ever figure this problem out? You will need to go into your backup on the left hand side of the screen when in the ARCServe Backup and find where the files you've listed above are.. Open up that server wherever those files may be and open whatever drive it is located in... For example, under my backup server under the D: drive and figure the location of that file and click in the box to have it not be backed up basically... The files that cannot be found may have been deleted since the last backup, etc. If that's the case you need to select or de-select those files in whatever server and drive it is located in and re-run your backups.

This is an issue that I've encountered and still backup what I need to but most of the time the files were deleted.

RE: Backups Failing but cannot understand why

Umm did you see this in your log

Quote:


Unable to write to media. (MEDIA=12-04-02 23:30 [S/N: ], EC=UNRECOVERABLE DATA ERROR)

From

Quote:


Job No....................... 2
Job ID....................... 5207
Description.................. Backup [MANMAIL01] to [GROUP0]
Workstation.................. MANMAIL01
Source....................... C:
Target....................... 12-04-02 23:30, ID 0425, Sequence #1
Session...................... 1
Start Time................... 13-02-19 23:33
Session Method............... Full (Clear Archive Bit)
W3404
Unable to open file. (FILE=C:\Documents and Settings\administrator.MAN-ROLAND.000\Application Data\Mozilla\Firefox\Profiles\73hgqzxt.default\parent.lock, EC=SHARING VIOLATION)
W3404
Unable to open file. (FILE=C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Server\TEMP\avguard1.tmp, EC=SHARING VIOLATION)
E3719
Unable to write to media. (MEDIA=12-04-02 23:30 [S/N: ], EC=UNRECOVERABLE DATA ERROR)
Total Directories............ 3 834
Total File(s)................ 17 941
Total Skip(s)................ 7
Total Size (Disk)............ 1 742,78 MB
Total Size (Media)........... 1 809,00 MB
Elapsed Time................. 0s
Average Throughput........... 108 540,00 MB/min
Total Error(s)/Warning(s).... 1/7
Session Status............... Failed
Its in the other job as well.

Windows Haiku:

Serious error.
All shortcuts have disappeared.
Screen. Mind. Both are blank.

RE: Backups Failing but cannot understand why

Hi

Can you see if the open file agent is installed ..

Looks like hardware related messages for the E3719 issues....Please let me know if you still face the problem

thanks

Sandy

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