A few years ago I purchased an Avaya IP Office 500, and since that time I've had several issues that required external support. I've also added on some licenses and expanded voicemail ports. With each change, I'm getting further committed to this platform; however, I find it unwieldy to manage and end users (part time workers) rarely take advantage of many of the features.
I'm considering switching to Switchvox for its flexibility, but would appreciate any advice from someone that has been in a similar situation. Thank you.
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