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Avaya AES reports or data propagated like CDR

Avaya AES reports or data propagated like CDR

(OP)
Hi,

Hope you could help me with this plain question of mine regarding Avaya AES.

We have an Avaya CM-Avaya AES-Altitude dialler integration for out outbound calls.

Agents should automatically log-in to a phone when they log-in to this Altitude agent software. But the problem is, some agents were having a problem. Upon log-in to their altitude software, the log-in to softphone doesn't follow.

Note: I have no problem in manual login

Where should I start to look up? Does Avaya AES don't send log-in events from Altitude dialler to Avaya CM?
Is there a logs or report (like CDR) that I could pull from AES that all proper events are being send by AES?

Avaya AES version is 5.2

Hope you could help me.

Thanks,
Comnor

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