Smart questions
Smart answers
Smart people
Join Tek-Tips Forums
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

retiredtelco (TechnicalUser) (OP)
13 Jan 13 14:35
A client reports that transferred messages are going to wrong mailboxs and that deleted messages are showing back up at original mailbox and other mailboxes. I performed (remotely)the magic reset procedure. I got back a confirmation message saying 'system will be returned to factory settings'. It did not work. I am still getting day/night greetings and mailbox greetings. Is it possible the hard drive in the VS module is going bad? Would the reset procedure reboot the hard drive or just erase and restore the hard drive?
Helpful Member!  Westi (Programmer)
13 Jan 13 20:20
factory default is just a deletion of all info on the HDD but if you did that and the greetings are still there then something is really fishy with the VS.
seeing that it is almost 15 years old (or so as I can only remember that the VS R5 came out end of '98) it might be a good idea to have a replacement handy as this one will most likely not getting any better.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca


Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

Helpful Member!  clandunn (IS/IT--Management)
23 Jan 13 13:56
not sure if this will help or not, but I have found that the factory reset never works on the first try. I don't know if it's because of the age or what.
What I have had to do on mine, (different model but it works for me)
is pull the license card first. Then the system will come up in test mode. Then I put the license card back, then do the factory reset. If I follow this procedure
the reset works every time. If I just connect and reset, it never does. Even when I did the factory reset three or four times in a row, it never actually reset until I pulled the license card first.
hth

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close