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Power failure IP500 up, voicemail pro server downHelpful Member! 

ManiacMark (IS/IT--Management) (OP)
21 Dec 12 12:33

We have an IP office 500V2 version 7 and a voicemail pro advanced edition server(windows server 2008) and are currently having a power failure. The IP 500 is still up and running on it's UPS but the UPS for the voicemail pro server ran out of juice rather quickly.

I'm not onsite but it looks like outgoing calls are all fine but incoming calls we are just getting a busy signal. I would have though that voicemail and customer call reporting would be affected but can't understand why incoming calls would simply get a busy signal.

Isn't all the programming and recordings done in the manager and voicemail pro client then uploaded to the SD card and things should still mostly function when the VM pro server is powered off ? Can someone explain this to me ?

This is my first IP office system, all my other customers are still on BCMs.

tlpeter (Programmer)
21 Dec 12 12:36
Probably there is no fallback configured in three incoming call route.


I'm not insane, my mother had me tested!

wfranklin (Programmer)
21 Dec 12 12:50
can't understand why incoming calls would simply get a busy signal.
Because your Server is down and no there any fallback configured (as mencioned "TLPETER")

So, try configure a fallback extension in your IP Office, on "Inc Call Route"
ManiacMark (IS/IT--Management) (OP)
21 Dec 12 12:55
Thanks Peter,

You are correct, i looked at the incoming call routes and the destination is set to a VM: and there is no fallback extension. It looks like i can only set a single extension as the fallback.

We are on a PRI and only have 3 DIDs configured so i guess that means the maximum i can setup is 1 extension per incoming DID and when that extension has a call the next caller to that DID will get a busy signal ? Is there a better way to get more incoming calls answered ?

It's better then nothing but i really did not think there was that much reliance on the VM pro server being up. I was under the assumption that most things would still be functional since it was stored on the IP500 SD card. Live, experience, learn.
tlpeter (Programmer)
21 Dec 12 12:58
Make a group or use a group for the incoming call route and you will be fine.


I'm not insane, my mother had me tested!

ManiacMark (IS/IT--Management) (OP)
21 Dec 12 13:09
I was just about to ask that question, so I can set the fallback extension to a huntgroup ? this functionality still works with the VM pro server being down ?

Our huntgroup is for our reservations agents who use virtual extensions/hotdesking. I understand there will be no queuing but at least if we have several agents signed in with virtual extensions the calls will be distributed to them ?

I guess i could then setup another huntgroup with our administrative personels extensions and have that as the fallback for the non-reservations DID ?

And just BTW, i did not do the install of this IP office system, our telephone service provider, Bell Canada, did and through the last several months i have been finding several things, like this one, that they maybe could have setup better to begin with.
Helpful Member!  tlpeter (Programmer)
21 Dec 12 13:13
Yes group can be done too.
And you will still have queuing but not with the announcements from VMPro.


I'm not insane, my mother had me tested!

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