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Izemanii (MIS) (OP)
13 Sep 12 15:03
Hello everyone,
We have a G3r 9 that's been running with no issues for quite a while now. I access the system via CLan card, which is running fine. But in doing my checks, I notice the modem (which I have not used in quite a while, and mainly only used for support) is not answering.

I have traced our POTS line (INADS) to a TN1648B card.

After looking for info online for that particular card, (very little info on it) it says it has an internal modem, which I suspect has gone bad.

Can I buy a replacement card and Swap it?

This system is duplicated, so there are two of these cards, one on A and one on B. Can I move the cable on the back, (amphanol) cable to B and make that card active so that the modem will work? I have traced the line all the way to the last point before the AUX cable gets plugged in to the card, and it's good tone there.

If anyone has info out there, thank you in advanced.

AvayaTier3 (TechnicalUser)
13 Sep 12 17:00
Don't move the cable. Execute the following command to put the other tn1648B and processor from standby to active
and test incoming call to inads line again.

Command: reset system interchange

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

Izemanii (MIS) (OP)
13 Sep 12 18:01
thank you for your answer.

It seems my login does not allow for me to run such command, I only have super-user account level. Any other ideas?

AvayaTier3 (TechnicalUser)
13 Sep 12 18:08
There are several options. Getting professional help should be your first choice.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

Izemanii (MIS) (OP)
13 Sep 12 18:12
Well, I have needed professional help for a while now... I just don't think my health insurance covers it...

but thanks for your time... :)
AvayaTier3 (TechnicalUser)
13 Sep 12 20:01
Don't take it personal.

The next steps may include reload or hard switch. I would not explain how to do these things
without knowing the state of the system errors, alarms, condition of backup media.

A hard switch could drop calls, but may put the other SPE online and allow the inads line to work using
the other tn1648B

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

Izemanii (MIS) (OP)
13 Sep 12 20:54
thanks again for your answers, (nothing to take personal)

Funny enough I don't have any major alarms in the system, 3 minor (all on DS1 boards that I have not removed from the system yet) and the others are disconnected digital sets due to a cut cable. I have checked all media and drives are good, so I was really surprised when I called and it wasn't answering.

I did a status spe, disp alarms, disp error, and a couple of others and nothing pop out.

We will have a tech here soon, but I wanted him to check remotely to see if anything he could do... but without the line going, a site visit seems in order.

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