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Unified CCX Not Ready Codes not working

Unified CCX Not Ready Codes not working

(OP)
I have a remote site with 12-15 agents . All agents can see their "not ready" codes on their desktop except one agent . I have deleted , rebuilt the agent profile , created a new profile with a similar name , uninstalled the agent desktop , rebooted CM and Call center server , still can't display the not ready codes for this agent .
Any suggestions ?
Many thanks in advance !!

RE: Unified CCX Not Ready Codes not working

Have you checked that not ready codes are set to required on the agent desk setting in use for that agent?

RE: Unified CCX Not Ready Codes not working

(OP)
JonnieJ , how do you check for the codes on the desktop ? I'm hoping it's something simple like this . Many thanks !

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