just changed a customer over to PRI. they have 20 analog devices that now have to dial the access code to get to the PRI. under the prime line programing the route was not an option and the hotline feature could not get to work either

From what I remember, once you go to a PRI you loose these features. You will have to dial the access code to get to the PRI.

Prime to Intercom
Hotline to External with 9

Faxes and modems want dial tone so giving them intercom dial tone makes them happy, or assign dial tone to PRI.

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curlycord
www.curlycord.com

Curly, if I remember correctly I don't think 2nd dial tone gives it to the analog devices. So if their fax needs dial tone then intercom and 9 is the only way.

That is correct and exactly what I posted above.
Prime to Intercom
Hotline to External with 9

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curlycord
www.curlycord.com

I was responding to the "assign dial tone to PRI" part of the statement.

i tried programing hotline with Prime=I/C with a dial '9' but all it gave me was silence. but the pri does not give dial tone the we just dial anyway. I think that is what yall are saying. is there any way to provide dial tone

Thanks Hawks.

trcubb
-Sets/XXX/LineAccess/ Give one Intercom key and Prime Line should be Intercom
-Capabilities/Hotline make it just a Pause which is Feature 78 to insert one.

See if that works.

"but the pri does not give dial tone the we just dial anyway"
This is why best to prime to Intercom as it has dial tone.

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curlycord
www.curlycord.com

Not that I know of, check the fax michine maybe you can pre program the 9 there.

I think i am missing something....like use PRI or Route # under Hotline/External?

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curlycord
www.curlycord.com

curley I think his fax machine needs dial tone before it will let him dial. So the hot dail feature will not work for him because it does not provide tone to the analog station. Is thie correct trclubb?

Make sense

Prime to Intercom and force fax to dial 9?

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curlycord
www.curlycord.com

"20 analog devices"
What type?

One of those time I dig my self a hole in forum but can fix in 2 minutes s when a phone is in front of me.

Start from scratch:

-Build a route to use PRI (i.e route 001 to use PRI-A)
-Set a dest code to use Route(i.e. 81 to use Route)
-Allow Set/DN access to PRI-A
-Set the Hotline to External and to dial PAUSE (F78) and 81

If they are faxes you should test with an analog phone.....this will help determine if fax has issue with dial tone.....it because you have so many is why I doubt it.


Also please post your software version or the SP code in Maintenance.

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curlycord
www.curlycord.com