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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Forum

Contact Store Separate server VMpro on Linux (UCMODULE) issue

Read More Threads Like This One

VikeshR (Instructor)

3 Aug 12 3:32

Hi all help please.
I installed ContactStore on windows server and my VMPRO is on the c110 UC module. Ilogged into the root and found that the calls are going to the VRL.opt/vmpro/VRL
No the problem is
1. getting contact store to see the folder on the uc module
2. making sure that the folder on the UC module (Linux) is is visible as a network share from the ContactStore server.
I get a warning on Contact store "No Voice Recording Library Path found" Check the VMPRO installation configuration.

Can some one please assist. Do you think i need to install the samba on the uc module (or can I do something else)

tlpeter (Programmer)

3 Aug 12 3:41

Hi VikeshR,

Perhaps you did not know this but CS is not supported on any of the Linux apps of Avaya but you can do this.
First i need to know which version you are on?

I made a faq for the 8.1 release : FAQ940-7574: How to enable a share on a C110/UCM card on 8.1

When you are on 8.0 then let me know, i will make one for 8.0 too.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 3:49

Hi Peter,
Thanks for informing me. I did not know that.I am on version 8.0 (43). I will appreciate if you can assist with this one.

tlpeter (Programmer)

3 Aug 12 4:01

Can you tell me the Centos version?
I do not know it and i need to know this for the correct files.

BAZINGA!

I'm not insane, my mother had me tested!

tlpeter (Programmer)

3 Aug 12 4:16

I found that is used Centos 6 too

I made a faq BUT i did not test it yet!!!
When you are not at the customer site then you can try it otherwise you better wait until i did test it.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 4:19

Hi The OS
Centos 6.0 fINAL
Kernal Version 3.0.4-0.apsscard.el6

VikeshR (Instructor)

3 Aug 12 4:20

hi send it anyway, Im not at the customer site yet I can give it a try : Thanks so much !!!

tlpeter (Programmer)

3 Aug 12 4:22

Let me know if it works for you.
You should be able to access the share with \\IPaddress\VRL

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 4:23

Hi Did you send the FAQ? cant seem to see it

VikeshR (Instructor)

3 Aug 12 4:26

I have the 8.1 FAQ Can I use that?

tlpeter (Programmer)

3 Aug 12 4:27

Sorry, here it is -> FAQ940-7575: How to enable a share on a C110/UCM card on 8.0

BAZINGA!

I'm not insane, my mother had me tested!

tlpeter (Programmer)

3 Aug 12 4:28

No you need to use the 8.0 version, it has different files.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 4:30

Great will let you know how it goes. Will try it later.

tlpeter (Programmer)

3 Aug 12 7:56

VikeshR,

I changed a script a bit because it did not want to overwrite the current smb.conf file.
I changed it so that it first deletes the current smb.conf file and then copies the new file.
It works for me so give it a shot.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 8:52

Hi

Okay I havent tired it yet was out of office.
Can you send me the updated script Ill giver it a try now

VikeshR (Instructor)

3 Aug 12 9:05

Sorry Im an idiot when it comes to Linux elf

tlpeter (Programmer)

3 Aug 12 9:26

OK, a noob explaination

Be sure that you can login with a SSH client on to the C110.
Be sure that it can connect to the internet -> really needed, it needs to pul files from the internet to make it easier for you.
When this all is OK then login on to the C110.

type -> admin
It will ask for a password which is Administrator
Then type -> root
Then it will ask you for another password which you entered when you installed the card or when you first logged in from the webcontrol page (ignition page)

Then copy this script in to the SSH screen.

CODE

cd /home/webcontrol
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/CentOS-Base.repo
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/smb.conf
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/windows-sharing-8.0.20-11.noarch.rpm
cp CentOS-Base.repo /etc/yum.repos.d
cp windows-sharing-8.0.20-11.noarch.rpm /var/cache/avaya/apps
yum install samba samba-swat -y
cd /etc/yum.repos.d
rm CentOS-Base.repo -f
cd /var/cache/avaya/apps
rpm -ivh windows-sharing-8.0.20-11.noarch.rpm
cd
service smb stop
cd /etc/samba
rm smb.conf
cd
cd /home/webcontrol
cp smb.conf /etc/samba
service smb start
chkconfig smb on
chmod 777 /opt/vmpro/VRL

It can take some time to find the samba packages and it can give an error sometimes but just be patient, in the end it will do it.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 9:35

Thnaks alot!! you the man!!
Okay I used the old script and it failed to shut down SMB services like you said. So I should just run the other script over it nothing else? Then I can test the share by \\ip\VRL

tlpeter (Programmer)

3 Aug 12 9:40

What you need to do is this:

Login as root
then do this:

service smb stop
cd /etc/samba
rm smb.conf -f
cd
cd /home/webcontrol
cp smb.conf /etc/samba
service smb start
chkconfig smb on

I just saw that -f is not in my script for removing the smb.conf file so i will change that.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 9:45

It keeps failing to shut down?

[root@uc-module ~]# service smb stop
Shutting down SMB services: [FAILED]
[root@uc-module ~]#

tlpeter (Programmer)

3 Aug 12 9:48

Then it is already stoppen so don't worry.
Then you can skip this step.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 9:56

okay cool.

RogerTurboFederer (TechnicalUser)

3 Aug 12 10:04

@ tlpeter

Thanks a lot.

Did you make any changes ? Are there on the FAQ ?

RogerTurboFederer (TechnicalUser)

3 Aug 12 10:06

Have a nice pink day.

tlpeter (Programmer)

3 Aug 12 10:06

I did nake a change indeed.
The code is now:

CODE

cd /home/webcontrol
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/CentOS-Base.repo
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/smb.conf
wget http://ista.home.xs4all.nl/ipoffice/AvayaLinuxSharing/UCM8_0/windows-sharing-8.0.20-11.noarch.rpm
cp CentOS-Base.repo /etc/yum.repos.d
cp windows-sharing-8.0.20-11.noarch.rpm /var/cache/avaya/apps
yum install samba samba-swat -y
cd /etc/yum.repos.d
rm CentOS-Base.repo -f
cd /var/cache/avaya/apps
rpm -ivh windows-sharing-8.0.20-11.noarch.rpm
cd
service smb stop
cd /etc/samba
rm smb.conf -f
cd
cd /home/webcontrol
cp smb.conf /etc/samba
service smb start
chkconfig smb on
chmod 777 /opt/vmpro/VRL

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 10:39

I did manage to create a share drive and I can now see the files on \\.......\vrl
Contact store still complains about "No voice Recording Library Found"
Did you test yours and does it work?

tlpeter (Programmer)

3 Aug 12 10:42

You need to tell on the CS server where the recordings are.

This is from the installation doc:

4. If ContactStore is to be installed on a separate machine from the Voicemail Pro server:
1. Check that the Voice Recording Library folder (by default c:\Program Files\Avaya\IP Office\Voicemail
Pro\VM\VRL) on the Voicemail Pro server is visible as a network share from the ContactStore server.
2. Configure your security so that the ContactStore service can read and write to the share for that folder.
3. Create and set a registry key on the ContactStore server to tell ContactStore the location of the share. Set
the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir to
be a string containing the name of the share.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 10:44

I did that already !! Still no luck
I even mapped a path and used the mapped drive in the registry string

tlpeter (Programmer)

3 Aug 12 10:47

This should work as the files are accessable on the share.
Do you have recordings in the share?
Did you reboot the CS server after the regedit?

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 10:49

Yes there are .wav and txt files in the folder.
I rebooted the CS as well. Im now going to re-install CS and see what happens. Its strange that ist now visble but CS is not picking it up or I have configured the string wron. Im using windows server 2008 64bit.

VikeshR (Instructor)

3 Aug 12 10:51

tell me under the modify string I paste this in : \\ipaddress\vrl?

tlpeter (Programmer)

3 Aug 12 10:51

I have gotten this from Avaya a while back for a 64bit OS:

If you have a 64 bit O/S open an explorer window and navigate to C:\Windows\sysWOW64 and find the file call regedit in that directory and run it. As above for the 32 bit system you need to create the same entry in the registry.

See if that fixes your issue.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

3 Aug 12 11:01

Checking....nope no luck sad

tlpeter (Programmer)

3 Aug 12 11:10

Then i think you need to find logs on the CS why it does not work.
It will be guessing from my side

You could try this:

Change the smb.conf and set only these lines for the VRL

[VRL] # name of share
path = /opt/vmpro/VRL
public = Yes
writeable = Yes
guest ok = Yes

Everything else can be removed.

BAZINGA!

I'm not insane, my mother had me tested!

kholladay (Programmer)

5 Aug 12 17:40

@tlpeter while I appreciate all of the hard work you've done to uncover this solution I have to appeal to your intellect here. You are giving a solution for a completely unsupported feature to a person who didn't even bother to read the documentation telling him that it wasn't supported in the first place. Now he is going to run off and do this, granted with some success and then next you know he'll be right back here asking for support when it breaks. While your work is fantastic you haven't done him, you or this forum any favors by giving him this information. And in fact you have empowered him to go off and ignore the mistake he has already made and instead keep on doing the wrong thing over and over because now he knows he can.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

tlpeter (Programmer)

6 Aug 12 1:12

Hi Kyle,

The first thing i did was telling him that it is not supported.
But the reason that it is not supported is only a security reason.
But yes you are right but it can be done without issues.
We have run the UCM for the whole trial with the share enabled.
I really do not understand that this is not supported.
Avaya wants the Linux stuff simple and that is a reason that it is not there yet.
It should not be that hard to put in to the webcontrol page.

BAZINGA!

I'm not insane, my mother had me tested!

VikeshR (Instructor)

6 Aug 12 2:25

Kholladay, kindly refrain from assumptions and making statements without proof. Firstly I had read the documentation and was aware that Linux is not supported, Being new to IP office and using the extremely vague Avaya manuals with the IP office support im my country, we were told that its not supported on any linux OS so a separate windows server will work.(get it?)
Secondly the forums are here to assist, and I appreciate greatly how TLPeter assisted me. There forums are here to assist and I will contribute as I go along, so if you not willing to assist fellow users and contribute instead of making improper statements I suggest you leave the forum if you now happy.
TLPeter thanks again.

kholladay (Programmer)

6 Aug 12 8:51

Then I'll withdraw my complaint, cap my frustration and offer an apology. If you have indeed done your due diligence and understand that while the actual use of ContactStore on Linux/UCM is supported by Avaya the manual configuration is up to you as is the ongoing support then by all means have at it.

I suppose that after over a decade of hard work, study, and time spent on testing solutions then documenting the results I have become jaded and frustrated with those seemingly too lazy to do the legwork on their own. If this is not the case then I welcome your questions.

VikeshR (Instructor)

6 Aug 12 9:09

Hi , I understand your frustrations there and realize the consequences of this solution, however this is a test or research on getting it to work on the Linux OS as a work around for customers wanting Linux and Windows. But thank you for responding.

kholladay (Programmer)

6 Aug 12 9:14

I wouldn't really call it a work around because the concept and end result itself are officially supported. It is all the stuff in the middle that you are left on your own to accomplish.

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