INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!

Talk With Other Members
Be Notified Of Responses
To Your Posts
Keyword Search
One-Click Access To Your
Favorite Forums
Automated Signatures
On Your Posts
Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

LINK TO THIS FORUM!

Tek-Tips LinkedIn^® Group

Join our
LinkedIn^® Group!

Hook up with past and present colleagues and classmates quickly.

Partner With Us!

"Best Of Breed" Forums Add Stickiness To Your Site

(Download This Button Today!)

Feedback

"...Just to let you know...what a great site you have. I posted a pretty generic question yesterday and have had 8 responses already, anyway thanks again and keep up the good work..."

More...

Geography

Where in the world do Tek-Tips members come from?

Click Here To Find Out!

Tek-Tips Shirts!

Get your
Tek-Tips Forums
SWAG here!

Home > Forums > Wiring Closet > Telephony > Nortel: Symposium call center solutions Forum

Phonesets display

Read More Threads Like This One

Joekske (TechnicalUser)

30 Jul 12 8:36

Hi all,

Is there a way to change the phonesets display from a script or is it possible to use a variable in the phonesets display?

This is what I want to do:
- check incomming CLID to a database and give back a name.
- use the name in the phonesets display so the agent can see the name.

thx for the help!
Joekske

Utreg (IS/IT--Management)

31 Jul 12 4:14

No, that is not possible.
It is possible (via HDX scripting) to show info on the agents computer..

Joekske (TechnicalUser)

31 Jul 12 5:45

How could you send info to the agent computer?

I have been looking at the provder.exe application, but I'm not able to register. Seems strange b/c my SEND INFO in the scripts works fine.

Does the agent need to use the agent desktop? We do not use the agent desktop.

Utreg (IS/IT--Management)

31 Jul 12 6:12

You will need a third party solution.
For more info on HDX see page 18
Link

inoburger (MIS)

6 Dec 12 17:36

I just did this.

If using AACC.
Go to Configuration:
Phoneset Displays
Select CLID on top
Select CLID # on phone.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Back To Nortel: Symposium call center solutions